Please take a moment to fill out this survey.

This survey is used for informational purposes only.

My Responses are for:

I. GENERAL/OVERALL:

Overall, I am satisfied with the services I received.

If I had other options, I would still choose to get services from this agency/institution.

Overall, I am satisfied with my experience.

II. FACILITIES:

The location of services was convenient (parking, public transportation, distance, etc.).

The facility where I received services was clean, orderly, and I could easily find my way around in it.

The facility is open during reasonable hours.

III. STAFF:

The staff members were able to answer my questions.

The staff members were courteous.

The staff members were knowledgeable and helpful.

Staff members were knowledgeable and demonstrated a willingness to assist.

Staff members identified themselves or wore a name tag.

IV. COMMUNICATIONS:

I received the information I needed to obtain services.

I was given clear explanations about services available to me.

I was given a clear explanation about the materials needed to receive services.

My telephone call, e-mail, or letter was routed to the proper person.

V. INTERNET SITES:

I am able to access information about the services I need using the Internet.

The website was easy to use and well organized.

The website contained clear and accurate information on events, services, and contact information.

VI. COMPLAINT HANDLING PROCESS:

I know how to make a complaint regarding services at this agency/institution.

The time I waited to receive services was reasonable.

VII. TIMELINESS:

My telephone, letter, or e-mail inquiry was answered in a reasonable amount of time.

The time I waited to receive services was reasonable.

The time I had to wait for a concern or question to be addressed, whether by phone, in person, or by letter was reasonable.

VIII. PRINTED INFORMATION:

I have received printed information (such as brochures, handouts, books, etc.) explaining the services available.

The printed information was clear and understandable.

Printed brochures or written material provided thorough and accurate information.

COMMENTS

Notice: This survey is used for informational purposes only. For immediate assistance please contact the webmaster or refer to our agency contact directory.

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