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My phone calls are answered promptly
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People who answer my calls or meet with me are helpful
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People really listen to me when I call or have an appointment
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People take time to answer all of my questions
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People spend enough time with me when I call or during my appointments
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I receive proper counseling on my medications, including how to use or take them
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I receive information on side effects or other problems that I could have with my medications
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People show respect for what I have to say
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People show me empathy and are concerned for my needs
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People are concerned for my privacy
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People I speak with know about my disease
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People I speak with know about the medications I’m taking
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People helped solve problems with my insurance in a timely fashion
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People helped me get financial assistance for my prescriptions
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Overall, I am satisfied with the care I receive from Sona Specialty Pharmacy
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I would recommend Sona Specialty Pharmacy to my friends and/or family
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