* 1. Communication is an ongoing, continuous dynamic process.

* 2. We communicate only when we consciously and deliberately choose to communicate.

* 3. Words alone don’t provide meaning: it is the interpretation of words that influences how others receive communication.

* 4. We communicate primarily with words.

* 5. One can never give someone too much information.

* 6. Communication is a two-way activity.

* 7. When communicating with individuals and families, it is important to:

* 8. With communication, one must be aware of cultural differences, which may be related to:

* 9. When you are talking with an individual and/or family member experiencing the dying process and who is asking “Why is this happening to me”, it is appropriate to respond:

* 10. Barriers to communication may include one’s:

* 11. What is your name?

* 14. How did you find out about this webinar?

* 15. Rate how helpful you found this webinar on a scale of 0-5, with 0 meaning "Not helpful" and 5 meaning "Very helpful".

* 16. Would you be interested in viewing more webinars of this type?

* 17. Please enter the date you are taking this post test.


* 18. Please enter any additional comments you wish to make.

* 19. The Rosalynn Carter Institute for Caregiving is no longer providing certificates for webinar test completion. You can print off the score Survey Monkey provides upon completing the test. Was this test helpful to you? Let us know below.