* 1. Communication is an ongoing, continuous dynamic process.

* 2. We communicate only when we consciously and deliberately choose to communicate.

* 3. Words alone don’t provide meaning: it is the interpretation of words that influences how others receive communication.

* 4. We communicate primarily with words.

* 5. One can never give someone too much information.

* 6. Communication is a two-way activity.

* 7. When communicating with individuals and families, it is important to:

* 8. With communication, one must be aware of cultural differences, which may be related to:

* 9. When you are talking with an individual and/or family member experiencing the dying process and who is asking “Why is this happening to me”, it is appropriate to respond:

* 10. Barriers to communication may include one’s:

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