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Customer Satisfaction Survey
1.
Overall, how satisfied or dissatisfied are you with Smirthwaite?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
2.
How satisfied are you with the lead time from order to delivery?
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Comments
3.
How well do our products meet needs required?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
4.
How would you rate the quality of the product?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
5.
How would you rate the value for money of the product?
Excellent
Above average
Average
Below average
Poor
6.
How responsive have we been to your questions or concerns about our products?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
7.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
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8.
Do you have any other comments, questions, or concerns?
