Serving you more efficiently and effectively is our prerequisite. We would appreciate if you could help us in achieving our goals of improving service quality by completing this survey.

Please select the rating scale of 1 to 5 for Question 1 to 4 that you feel to be the most closely aligned with your opinion.
Question 5 to 8, kindly select appropriate answers.


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Kindly fill in the form below so we can better serve you.

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SMC Sales Engineer Name (optional) :

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Question 1 - Product related survey

Kindly rate the importance level of product :

  Not important
1
2 3 4 Very important
5
Product Range
Product Durability
Product Performance
Ease of use
Value for money

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Kindly rate SMC performance :

  Need improvement
1
2 3 4 Excellent
5
Product Range
Product Durability
Product Performance
Ease of use
Value for money

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Question 2 - Information related survey


Kindly rate the importance level of information :

  Not important
1
2 3 4 Very important
5
Ease of getting information
Website content
Intepretation of catalog information

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Kindly rate SMC performance :

  Need improvement
1
2 3 4 Excellent
5
Ease of getting information
Website content
Intepretation of catalog information

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Question 3 - Service related survey


Kindly rate the importance level of service :

  Not important
1
2 3 4 Very important
5
Response to enquiry
Ease of placing order
Delivery reliability (punctuality, correct quantity etc)
Technical support
Sales representative's product knowledge
Sales representative's service

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Kindly rate SMC performance :

  Need improvement
1
2 3 4 Excellent
5
Response to enquiry
Ease of placing order
Delivery reliability (punctuality, correct quantity etc)
Technical support
Sales representative's product knowledge
Sales representative's service

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Question 4 - Overall satisfaction

Overall , how would you rate SMC performance ?

  Very dissatisfied
1
2 3 4 Extremely satisfied
5
Overall satisfaction level in regards to your dealing with SMC .

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Overall , how would you rate other similar supplier performance as compared with SMC .

  Very dissatisfied
1
2 3 4 Extremely satisfied
5
Overall satisfaction level in regards to your dealing with other similar supplier .

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Question 5


What is/are the reasons for you to purchase from SMC?

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Question 6

Please tell us if you are purchasing SMC parts from other sources (exclude SMC appointed distributors).

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If yes , please elaborate the reason :

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Question 7

Market share of SMC and other brands in your company
The Sum must equal 100.

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Question 8

What would you hope to see in your future dealings with SMC?

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