Southside Medical Center Patient Feedback Survey Question Title * 1. Which SMC site(s) do you frequent the most? Butts Co. (Jackson) Cleveland (East Point) Care Center at Dobbs Elementary Decatur Forest Park Gresham Griffin (Hope Health) Lovejoy Main Center Norcross Riverdale OK Question Title * 2. Which of the following SMC service(s) do you currently use? Adult/Family Medicine Pediatrics Women's Health Dental Optometry Podiatry Infectious Disease Behavioral Health Laboratory Pharmacy OK Question Title * 3. Were you aware that SMC offered all of the services listed above? Yes No OK Question Title * 4. If you answered 'No' to question 3, which service(s) were you not aware that SMC offered? Adult/Family Medicine Pediatrics Women's Health Dental Optometry Podiatry Infectious Disease Behavioral Health Laboratory Pharmacy OK Question Title * 5. On a scale of 1 to 5 (5 being the best): 1 (Worse) 2 3 (Neutral) 4 5 (Best) How satisfied are you with the level of care your are receiving from our providers and staff? How satisfied are you with the level of care your are receiving from our providers and staff? 1 (Worse) How satisfied are you with the level of care your are receiving from our providers and staff? 2 How satisfied are you with the level of care your are receiving from our providers and staff? 3 (Neutral) How satisfied are you with the level of care your are receiving from our providers and staff? 4 How satisfied are you with the level of care your are receiving from our providers and staff? 5 (Best) How well do you feel the providers listen to your concerns and communicate with you How well do you feel the providers listen to your concerns and communicate with you 1 (Worse) How well do you feel the providers listen to your concerns and communicate with you 2 How well do you feel the providers listen to your concerns and communicate with you 3 (Neutral) How well do you feel the providers listen to your concerns and communicate with you 4 How well do you feel the providers listen to your concerns and communicate with you 5 (Best) OK Question Title * 6. Have you ever visited/used SMC's website (www.southsidemedical.net)? Yes No OK Question Title * 7. Which of the following have you used to request/schedule an appointment at SMC? (Check all that apply.) Phone call to SMC Appointment scheduled at check out Staff member contacted you by phone Received a postcard Patient portal SMC website OK Question Title * 8. Do you schedule your own appointments? Yes No, someone else (friend/family member) schedules them for me OK Question Title * 9. List 1 or 2 things that SMC does well. OK Question Title * 10. List 1 or 2 things that SMC could do to improve it's services and/or care? OK DONE