MSP Crystal Ball: Looking Forward to 2019

Business Growth and Industry Trends

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SMB Nation

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1.I expect my revenues to:

Increase

Decrease

Stay about the same

2.I expect the demand for my services to:

Go up

Go down

Stay about the same

3.Do you plan to hire more employees?

Yes

Not sure

4.I expect to move to more customers from break/fix to managed services.

Yes

Stay About the Same

5.My most important business goal in 2019 is:

Landing more new clients

Selling more services to existing clients

Retaining clients I have

Hiring the right employees

Improving internal operations

Improving automation and scale

Adding new technology tools / solutions

Selling special projects

Helping my clients improve their security

Other:

6.Do you plan on becoming more specialized in an industry vertical in 2019? (i.e. healthcare, finance, etc.)

Yes

Not sure

7.What industry trends keep you up at night?

8.What industry trends excite you?

9.What topics or areas of interest do you follow?

MSP operations

Sales/marketing

Keeping on top of the technology landscape

Staffing/training

Cybersecurity

Customer service

Other (please specify)

10.Please provide your contact details for follow-up: Name, Title, Company Name, Email Address, Telephone Number, Website.

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