Outpatient Withdrawal Client Experience Survey 2020 - 2021 Question Title * 1. Did staff introduce themselves to you before providing care? Yes, always Yes, sometimes No Question Title * 2. Did you feel that you were treated with respect and dignity during your outpatient visit? Yes, Always Yes, Sometimes No Question Title * 3. Did staff take your cultural values or personal preferences and those of your family or caregiver into account when making decisions about your care? These things may include, but are not limited to, accessibility needs, interpreter assistance, visits by clergy, elders, or spiritual leaders. Yes, always Yes, sometimes No If no, please tell us what we can do better. Question Title * 4. If you had any questions or concerns regarding your condition or treatment, did the staff discuss them with you? Yes, always Yes, sometimes No Question Title * 5. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? Yes, completely Yes, somewhat No If no, please tell us what we can improve. Question Title * 6. Did we address your anxiety and fears in a way that you felt cared for? Yes, always Yes, sometimes No If no, please provide more information so we know what we can improve upon. Question Title * 7. Would you recommend Outpatient Withdrawal Services to family and friends based on the quality of care provided? Yes, definitely Yes, somewhat No Question Title * 8. Do you feel that coming to Outpatient Withdrawal Services helped you? Never Sometimes Usually Always Never Sometimes Usually Always Question Title * 9. What group topics did you find helpful during your stay? Question Title * 10. Were recreational activities and outings meaningful and enjoyable? No Yes Please provide comments below: Question Title * 11. Is there anyone you would like to recognize for the care he or she provided during your stay? No Yes If yes, please tell us whom you'd like to recognize and why. Question Title * 12. Are there any general comments you would like to share? Question Title * 13. Is there any feedback for improvement that you would like to provide? Done