SurveyMonkey Powered Online Survey

Our 2-minute survey is back…
Be among the first 50 respondents and get 1 chance out of 10 to win an Apple iPad!

At SiliCycle, client satisfaction is of paramount importance. We therefore ask you to take our 2-minute survey and let us know your level of satisfaction with regards to our products and services. By doing so, you will help us improve our business, our offer, and your experience.

Note - The answers you provide will remain strictly confidential.

Thanks again for your time and help!

Your SiliCycle team

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* 1. Contact:

Name:

Company:

City/Town:

State/Province:

Country:

Email Address:

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* 2. Organization Type:

Other (Please specify).

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* 3. Which of the following product lines do you use?

SiliaBond Chromatographic Phases

SiliaMetS Metal Scavengers

SiliaBond Reagents & Other Scavengers

SiliaCat Heterogeneous Catalysts

SiliaSphere Spherical Silica Gels <2µm

SiliaSphere Spherical Silica Gels >2µm à <10µm

SiliaSphere Spherical Silica Gels >10µm à <25µm

SiliaSphere Spherical Silica Gels >25µm

SiliaChrom HPLC Analytical Columns

SiliaChrom HPLC Preparative Columns

SiliaPrep Analytical SPE Cartridges

SiliaPrep Synthesis SPE Cartridges

SiliaSep Flash Cartridges < 330 g

SiliaSep Flash XL Cartridges > 330 g

SiliaPlate TLC Plates

SiliaFlash Irregular Silica Gels

Equipment

If you're using Equipments, please describe.

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* 4. With regards to the above-mentioned products, on a scale of 1 to 10 (10 being the most likely and 1 being the least likely), how likely are you to recommend our products to a friend or colleague?

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* 5. Please tell us which of the following product lines would be of interest for you?

Syringe Filters & Membranes

Vials & Caps

SiliaPrep - Tips

SiliaPrepX Polymeric SPE Cartridges & Well Plates

SiliaDry - Silica Desiccants

QuEChERS

HPLC Column Storage Cabinet

TLC Accessories - Immersion Derivatization System & Qualitative Analyser

Other (please specify)

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* 6. On a scale of 1 to 10 (10 being the highest and 1 being the lowest), how would you rate SiliCycle in regards to performance compared to similar products and/or service suppliers?

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* 7. On a scale of 1 to 10 (10 being very satisfied and 1 being not satisfied), how satisfied are you with the following?

	1-Not Satisfied	2	3	4	5	6	7	8	9	10-Very Satisfied
Product quality	Product quality 1-Not Satisfied	Product quality 2	Product quality 3	Product quality 4	Product quality 5	Product quality 6	Product quality 7	Product quality 8	Product quality 9	Product quality 10-Very Satisfied
Variety of products	Variety of products 1-Not Satisfied	Variety of products 2	Variety of products 3	Variety of products 4	Variety of products 5	Variety of products 6	Variety of products 7	Variety of products 8	Variety of products 9	Variety of products 10-Very Satisfied
Pricing	Pricing 1-Not Satisfied	Pricing 2	Pricing 3	Pricing 4	Pricing 5	Pricing 6	Pricing 7	Pricing 8	Pricing 9	Pricing 10-Very Satisfied
Delivery time	Delivery time 1-Not Satisfied	Delivery time 2	Delivery time 3	Delivery time 4	Delivery time 5	Delivery time 6	Delivery time 7	Delivery time 8	Delivery time 9	Delivery time 10-Very Satisfied
Technical support	Technical support 1-Not Satisfied	Technical support 2	Technical support 3	Technical support 4	Technical support 5	Technical support 6	Technical support 7	Technical support 8	Technical support 9	Technical support 10-Very Satisfied
Customer service	Customer service 1-Not Satisfied	Customer service 2	Customer service 3	Customer service 4	Customer service 5	Customer service 6	Customer service 7	Customer service 8	Customer service 9	Customer service 10-Very Satisfied
Ease of doing business	Ease of doing business 1-Not Satisfied	Ease of doing business 2	Ease of doing business 3	Ease of doing business 4	Ease of doing business 5	Ease of doing business 6	Ease of doing business 7	Ease of doing business 8	Ease of doing business 9	Ease of doing business 10-Very Satisfied
Brand awareness of the company	Brand awareness of the company 1-Not Satisfied	Brand awareness of the company 2	Brand awareness of the company 3	Brand awareness of the company 4	Brand awareness of the company 5	Brand awareness of the company 6	Brand awareness of the company 7	Brand awareness of the company 8	Brand awareness of the company 9	Brand awareness of the company 10-Very Satisfied
Marketing tools (applications, flyers, publications)	Marketing tools (applications, flyers, publications) 1-Not Satisfied	Marketing tools (applications, flyers, publications) 2	Marketing tools (applications, flyers, publications) 3	Marketing tools (applications, flyers, publications) 4	Marketing tools (applications, flyers, publications) 5	Marketing tools (applications, flyers, publications) 6	Marketing tools (applications, flyers, publications) 7	Marketing tools (applications, flyers, publications) 8	Marketing tools (applications, flyers, publications) 9	Marketing tools (applications, flyers, publications) 10-Very Satisfied
Interaction with your account manager	Interaction with your account manager 1-Not Satisfied	Interaction with your account manager 2	Interaction with your account manager 3	Interaction with your account manager 4	Interaction with your account manager 5	Interaction with your account manager 6	Interaction with your account manager 7	Interaction with your account manager 8	Interaction with your account manager 9	Interaction with your account manager 10-Very Satisfied

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* 8. Please tell us what could be done to improve your general satisfaction level with SiliCycle’s products or services?

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* 9. Please tell us what trends do you foresee in the industry for the coming year and months.

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* 10. What are your key information sources to keep you informed of the industry news and trends (Magazines, Web sites, buyers guides, shows, etc.)?

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* 11. Please tell us a success story about your usage of our products and get 1 chance out of 10 to win an iPad. *Only available for the first 50 respondents. (You see Q.11, You're still within the 50)