1. Background

Shulex is a startup specializing in building and delivering software that’s simple, easy to use, quick to implement, and affordable for businesses to delight their customers and employees. We have developed an enhanced customer support software that enables e-commerce sellers to centralize customer tickets, reduce response time and automate your support. These features will be helpful to improve customer satisfaction & work productivity and manage reviews/feedbacks from customers efficiently. We are so excited to invite e-commerce sellers like you to join our interview/FREE trial with the intention to understand your needs better and improvise our product. If you are interested in joining our interview/FREE trial, kindly fill in the questionnaire below. It only takes 3-5 minutes to complete this questionnaire. Selected interviewee will be informed by using email. We look forward to having you to be part of our program.

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* 1. How do you handle customer inquiries?

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* 2. Which online retail platform do you use for your e-commerce business?

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* 3. Are you interested in joining our product interview/ free trial? 

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* 4. Are you using any customer support for your e-commerce business?

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* 5. Which of the following customer support software are you using?

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* 6. What are the major problem(s) faced when using this software/app?

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* 7. What problems do you want to solve with this software/app?

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* 8. What feature(s) do you expect ChatBot (“chat robot”) to support?

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* 9. How many customer inquiries do you handle every day across all platforms (live chat, email, text, phone, social media, etc.)？

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* 10. What are the most frequently asked questions from your customers?

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