Phone Mystery Shopper Survey OhioMeansJobs System Certification Question Title * 1. Shopper ID Number Question Title * 2. Which OhioMeansJobs center did you call? Adams Allen Ashland Ashtabula Belmont Brown Butler Carroll Champaign Clark Clermont Clinton Columbiana Coshocton Crawford Cuyahoga/Cleveland - Parma Cuyahoga/Cleveland - Cleveland Darke Defiance Delaware Erie Fairfield Fayette Franklin Fulton Gallia Geauga Greene Guernsey Hamilton Hancock Hardin Harrison Henry Highland Hocking Holmes Huron Jackson Jefferson Knox Lake Lawrence Licking Logan Lorain Lucas Madison Mahoning Marion Medina Meigs Mercer Miami Monroe Montgomery Morgan Morrow Muskingum Noble Ottawa Paulding Perry Pickaway Pike Portage Preble Putnam Richland Ross Sandusky Scioto Seneca Shelby Stark Summit Trumbull Tuscarawas Union Van Wert Vinton Warren Washington Wayne Williams Wood Wyandot Question Title * 3. How many times did the phone ring before someone picked up? 1-3 rings 4-6 rings Over 6 rings No one answered Automated answer or voicemail Question Title * 4. When you spoke to a person, were they friendly? Yes No Please describe your experience: Question Title * 5. Select the service(s) that you inquired about: Job search assistance Workshops (Resume, Interview, OhioMeansJobs.com, etc.) Training (WIOA) Hours of operation Request for meeting Other Please list the service(s) that you asked about: Question Title * 6. Was the staff person knowledgeable and informative? Yes No Please describe your experience: Question Title * 7. Did the staff person encourage you to visit the OhioMeansJobs center in person? Yes No N/A Question Title * 8. If you are a partner-specific Shopper (i.e. calling regarding one particular program), did the staff person meet your needs by explaining the program? Please describe: Question Title * 9. Additional Comments: Done