Phone Mystery Shopper Survey

1.Shopper ID Number(Required.)

2.Which OhioMeansJobs center did you call?(Required.)

4.When you spoke to a person, were they friendly?(Required.)

Yes

No

Please describe your experience:

5.Select the service(s) that you inquired about:(Required.)

Please list the service(s) that you asked about:

6.Was the staff person knowledgeable and informative?(Required.)

Yes

No

Please describe your experience:

7.Did the staff person encourage you to visit the OhioMeansJobs center in person?(Required.)

Yes

No

N/A

8.If you are a partner-specific Shopper (i.e. calling regarding one particular program), did the staff person meet your needs by explaining the program? Please describe:

9.Additional Comments:

Phone Mystery Shopper Survey

OhioMeansJobs System Certification