Service Department Customer Satisfaction Survey

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* 1. Which Location Serviced You?

Columbia

Duncan

WNC (Western North Carolina)

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* 2. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 3. Were you satisfied with the level of communication throughout your repair process?

Yes

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* 4. If you remember which service advisor assisted you, please select their name from the list below.

Chris (Columbia)

Bri (Columbia)

Coleman (Duncan)

Tracey (Duncan)

Haley (Duncan)

Tonya (WNC)

Jonathan (WNC)

Another Employee (Columbia)

Another Employee (Duncan)

Another Employee (WNC)

Do not remember

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* 5. Were your repairs completed in a timely manner?

Yes

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* 6. How would you rate the overall quality of your service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 7. If you could not rate our service as very high quality, please let us know what we could have done better.

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* 8. How responsive have we been to your questions or concerns about our services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 9. How long have you been a customer of our company?

This is my first time

Less than six months

Six months to a year

1 - 2 years

3 or more years

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* 10. If this is your first visit, how did you hear about us?

Internet Search

Word of Mouth

Saw advertisement

Drove by

Other (please specify)

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* 11. How likely are you to return for future services?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 12. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely

Extremely likely

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* 13. Did you find our hours of operation to sufficiently meet your needs?

Yes

Comments

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* 1. Which Location Serviced You?

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* 2. Overall, how satisfied or dissatisfied are you with our company?

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* 3. Were you satisfied with the level of communication throughout your repair process?

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* 4. If you remember which service advisor assisted you, please select their name from the list below.

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* 5. Were your repairs completed in a timely manner?

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* 6. How would you rate the overall quality of your service?

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* 7. If you could not rate our service as very high quality, please let us know what we could have done better.

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* 8. How responsive have we been to your questions or concerns about our services?

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* 9. How long have you been a customer of our company?

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* 10. If this is your first visit, how did you hear about us?

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* 11. How likely are you to return for future services?

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* 12. How likely is it that you would recommend this company to a friend or colleague?

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* 13. Did you find our hours of operation to sufficiently meet your needs?

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* 14. Do you have any other comments, questions, or concerns?