Service Department Customer Satisfaction Survey

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* 1. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 2. Were you satisfied with the level of communication throughout your repair process?

Yes

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* 3. If you remember which service advisor assisted you, please select their name from the list below.

Shawn (Columbia)

Jessica (Columbia)

Erin (Duncan)

Ashley (Duncan)

Brittany (Duncan)

Tonya (Candler)

Do not remember

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* 4. Were your repairs completed in a timely manner?

Yes

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* 5. How would you rate the overall quality of your service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 6. If you could not rate our service as very high quality, please let us know what we could have done better.

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* 7. How responsive have we been to your questions or concerns about our services?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 8. How long have you been a customer of our company?

This is my first time

Less than six months

Six months to a year

1 - 2 years

3 or more years

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* 9. If this is your first visit, how did you hear about us?

Internet Search

Word of Mouth

Saw advertisement

Drove by

Other (please specify)

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* 10. How likely are you to return for future services?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 11. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely

Extremely likely

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* 12. Did you find our hours of operation to sufficiently meet your needs?

Yes

Comments

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* 13. Do you have any other comments, questions, or concerns?

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* 14. Contact Information

Name

Company Name *

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number