Service Department Customer Satisfaction Survey Question Title * 1. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 2. Were you satisfied with the level of communication throughout your repair process? Yes No Question Title * 3. If you remember which service advisor assisted you, please select their name from the list below. Shawn (Columbia) Jessica (Columbia) Erin (Duncan) Ashley (Duncan) Brittany (Duncan) Tonya (Candler) Do not remember Question Title * 4. Were your repairs completed in a timely manner? Yes No Question Title * 5. How would you rate the overall quality of your service? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 6. If you could not rate our service as very high quality, please let us know what we could have done better. Question Title * 7. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 8. How long have you been a customer of our company? This is my first time Less than six months Six months to a year 1 - 2 years 3 or more years Question Title * 9. If this is your first visit, how did you hear about us? Internet Search Word of Mouth Saw advertisement Drove by Other (please specify) Question Title * 10. How likely are you to return for future services? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 11. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 12. Did you find our hours of operation to sufficiently meet your needs? Yes No Comments Question Title * 13. Do you have any other comments, questions, or concerns? Question Title * 14. Contact Information Name Company Name * Address Address 2 City/Town State/Province ZIP/Postal Code Email Address Phone Number Submit response