Parts Department Customer Satisfaction Survey Question Title * 1. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 2. Did you find our parts department staff to be knowledgeable and helpful? Yes No Question Title * 3. Were the parts you needed in stock? Yes No If not, what part was needed? Question Title * 4. Was our display area clean and welcoming? Yes No Question Title * 5. Were you contacted in a timely manner upon the arrival of your ordered parts? Yes No Not applicable Question Title * 6. Were you told about our current or monthly specials? Yes No Question Title * 7. How long have you been a customer of our company? This is my first time Less than six months Six months to one year 1-2 years 3 or more years Question Title * 8. If this is your first visit, how did you hear about us? Internet Search Word of Mouth Saw an advertisement Drove by Other (please specify) Question Title * 9. How likely are you to return for future services? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 10. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 11. Do you have any other comments, questions, or concerns? Question Title * 12. Did you find our hours of operation to sufficiently meet your needs? Yes No Comments Question Title * 13. Contact Information Name Company Name (Required) * Address Address 2 City/Town State/Province ZIP/Postal Code Email Address Phone Number Submit response