Parts Department Customer Satisfaction Survey

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* 1. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 2. Did you find our parts department staff to be knowledgeable and helpful?

Yes

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* 3. Were the parts you needed in stock?

Yes

If not, what part was needed?

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* 4. Was our display area clean and welcoming?

Yes

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* 5. Were you contacted in a timely manner upon the arrival of your ordered parts?

Yes

Not applicable

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* 6. Were you told about our current or monthly specials?

Yes

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* 7. How long have you been a customer of our company?

This is my first time

Less than six months

Six months to one year

1-2 years

3 or more years

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* 8. If this is your first visit, how did you hear about us?

Internet Search

Word of Mouth

Saw an advertisement

Drove by

Other (please specify)

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* 9. How likely are you to return for future services?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 10. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely

Extremely likely

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* 11. Do you have any other comments, questions, or concerns?

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* 12. Did you find our hours of operation to sufficiently meet your needs?

Yes

Comments

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* 13. Contact Information

Name

Company Name (Required) *

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number