Smokers' Helpline and Talk Tobacco

No matter where you are on your quit journey, we are inviting you to share your story and feedback about our Smokers’ Helpline and/or Talk Tobacco services. With your permission, we can also share your experience to inspire others. Who knows — you could be the reason someone else quits!

This survey should take less than 15 minutes, depending on your answers.

All references to tobacco on this website are to commercial tobacco products, unless otherwise stated. We recognize that many First Nations and Métis communities have a sacred relationship with traditional tobacco.

Question Title

* 1. What services have you used? (select all that apply)

Smokers' Helpline Website

Smokers' Helpline Live Chat

Smokers' Helpline Text Program

Smokers' Helpline Phone

Talk Tobacco Website

Talk Tobacco Live Chat

Talk Tobacco Text Program

Talk Tobacco Phone

Other (please specify)

Question Title

* 2. Did our services help you to make changes to your smoking or vaping? If yes, how so?

Question Title

* 3. Did you connect with a Smokers’ Helpline or Talk Tobacco quit coach via Live Chat, Text message, or phone, and how was your experience?

Question Title

* 4. We’d like to know about your quit journey experience.

For example, what is motivating you to make changes to your smoking or vaping? What challenges have you faced and what strengths or skills helped you overcome them? What is a piece of advice you would share with someone else who wants to make these changes?

Question Title

* 5. How likely are you to recommend our services to someone that is trying to quit smoking or vaping?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

Question Title

* 6. What would you say to someone about our services? What stood out to you as most helpful from Smokers’ Helpline or Talk Tobacco. (i.e. quit coach support, text messages, live chat feature, etc.)

Question Title

* 7. Is there anything we can do to improve our services?

Question Title

* 8. By selecting 'Yes' I grant permission to the Canadian Cancer Society to use the information provided to contact me to confirm the details provided and learn more about my experience with Smokers' Helpline and/or Talk Tobacco services.

Yes