Shared Services Leaders Asia - Industry Survey

At SSON, we want to ensure we build the right content for you. In order to do so, we need to understand your objectives, priorities and challenges. This survey will not take more than 5-minutes to complete, and you will receive a copy of the survey results report once it is ready.

Thank you for taking the time to complete this short survey.

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* 1. Please fill in your general information

Full Name

Company Name

Job Title

Work Email

Question Title

* 2. What is your SSC's service delivery model?

In-Country

Regional

Global

We do not have an SSC currently

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* 3. How many operating entities does your SSC service?

Up to 25 Entities

26-50 Entities

51-100 Entities

>100 Entities

We do not have an SSC currently

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* 4. What success metrics is your SSC measured on?

Cost

Speed

Quality (minimising errors)

Level of automation

Customer service / experience

Data analytics / insights

Other (please specify)

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* 5. Which functional services does your SSC provide? (select all that apply)

Finance & Accounting

P2P

Tax Compliance

Payroll

R2R

O2C

Statutory Reporting (preparation of accounts)

FP&A

Procurement

Supply Chain

Data Analytics

Sales & Marketing

Front-Office Support

We do not have an SSC currently

Other (please specify)

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* 6. Do you currently offer the following as a centralised service?

	Yes	No	Planning to add within 2 years	Planning to add within 3-5 years
Tax Compliance	Tax Compliance Yes	Tax Compliance No	Tax Compliance Planning to add within 2 years	Tax Compliance Planning to add within 3-5 years
Statutory Reporting (preparation of accounts)	Statutory Reporting (preparation of accounts) Yes	Statutory Reporting (preparation of accounts) No	Statutory Reporting (preparation of accounts) Planning to add within 2 years	Statutory Reporting (preparation of accounts) Planning to add within 3-5 years
Trade Compliance/Supply Chain Management	Trade Compliance/Supply Chain Management Yes	Trade Compliance/Supply Chain Management No	Trade Compliance/Supply Chain Management Planning to add within 2 years	Trade Compliance/Supply Chain Management Planning to add within 3-5 years

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* 7. What are the most significant areas of change in your SSC’s near-term future? (select all that apply)

Increased use of automation

Increased use of data analytics

Expansion of geographical coverage

Expansion of services scope / processes covered

Shift from transactional towards knowledge-based processes

Other (please specify)

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* 8. What are the 3 most significant statutory reporting challenges for your organisation (select top 3 that apply)?

Preparing statutory financial reports across multiple jurisdictions

Keeping up with new accounting laws, regulations, standards

Ensuring seamless workflow

Need for increased efficiency – cost controls

Data and security management

Incorporating electronic filing requirements into the process

Other (please specify)

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* 9. If you have not yet centralised the following knowledge-based processes, where is this work currently done?

	In-country team	Outsourced to large global tax and accounting firm	Outsourced to local/regional tax and accounting firm
STATUTORY REPORTING (preparation of accounts)	STATUTORY REPORTING (preparation of accounts) In-country team	STATUTORY REPORTING (preparation of accounts) Outsourced to large global tax and accounting firm	STATUTORY REPORTING (preparation of accounts) Outsourced to local/regional tax and accounting firm
Other (please specify)
TAX COMPLIANCE	TAX COMPLIANCE In-country team	TAX COMPLIANCE Outsourced to large global tax and accounting firm	TAX COMPLIANCE Outsourced to local/regional tax and accounting firm
Other (please specify)

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* 10. If you have not yet centralised knowledge-based processes (statutory reporting / tax compliance), what is holding you back?

Perception of increased risk due to lack of in-depth knowledge of local requirements

Apprehension around a non-local centre having awareness and applying timely updates

Low degree of confidence in SSC reliably meeting all regulatory deadlines

Concerns around attrition / retention of relevant and qualified talent in in-country teams

Uncertainty relating to cost structure / savings

Lack of transparency into process delivery / status

Concerns around attrition/retention of relevant and qualified talent in SSC

Language skills not covered in SSC

Other (please specify)

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* 11. If you have centralised TAX (direct/indirect), what are the top 3 challenges the centralised team is facing?

Managing compliance across multiple jurisdictions

Keeping up with new regulations and processes

Increased scrutiny from tax authorities

Recruiting and keeping qualified staff

Implementing tax technology and transformation projects

Managing tax data

Need for increased efficiency / cost controls

Reducing effective tax rate

Other (please specify)

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* 12. Do you see technology as strategic to the success of your finance and tax department?

Yes – and we have a tax strategy/roadmap

Yes – but we don’t have a tax strategy/roadmap

No – we can still be effective with manual processes and spreadsheets

Not applicable/ Do not know

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* 13. What are the top 3 drivers for technology adoption (select top 3 that apply)?

Speed / time savings

Creates efficiencies

Reduces risk of errors

Improved quality of data / reporting

Cost-savings

Enables compliance / control

Manages / organises data

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* 14. When looking to invest in new tax technology which criteria are most important?

Integrated tax technology platform from one vendor

Certified by our chosen ERP provider

Meeting high data security standards and/or be approved by our Information Security

Depth of coverage in the jurisdictions in which we operate

Other (please specify)

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* 15. Which of the following processes have you automated?

Statutory reporting (preparation of accounts)

Tax provision

Direct tax compliance

Indirect tax (e.g. VAT, Sales Tax, GST) compliance solutions

Indirect tax (e.g. VAT, Sales Tax, GST) determination engine

Digital Tax Reporting (e.g. SAF-T)

Country-by-country reporting

Transfer pricing documentation

Tax workflow management

Tax data management

Tax analytics

Other (please specify)