Education

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* 1. In February 2019, a new rule was introduced for small residential customers to help improve the accuracy of their energy bills by allowing them to submit their own meter reads instead of using an energy usage estimate. Are you aware of this?

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* 2. Customers who have a Smart meter (an electronic meter that records your energy consumption every 30 minutes or more frequently, then relays that information directly to your retailer) do not need to submit a self read. Do you currently have a smart meter at your home?

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* 3. Have you ever submitted a self meter read to your energy retailer?

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* 4. In your opinion, what reason do you think a consumer would not want to submit a self meter read?

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