SEACOR Island Lines Customer Service Survey Question Title * 1. In the past three months, which destination(s) have you shipped to most frequently with SEACOR Island Lines? Question Title * 2. How satisfied are you with the promptness of customer service in anwswering your question(s)? Extremely satisfied Quite satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Quite dissatisfied Extremely dissatisfied Question Title * 3. How well did our customer service representative answer your question(s) or resolve any concerns? Extremely well Quite well Moderately well Slightly well Not at all well Not applicable Question Title * 4. How would you rate our responsiveness to questions or concerns? Extremely responsive Quite responsive Moderately responsive Slightly responsive Not at all responsive Not applicable Question Title * 5. Overall, how satisfied are you with our customer service staff? Extremely satisfied Quite satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Quite dissatisfied Extremely dissatisfied Question Title * 6. For your cargo needs, what do you rate as a priority (from highest to lowest)? 1 2 3 4 5 On-time and consistent schedule 1 2 3 4 5 Freight rate 1 2 3 4 5 Prompt and courteous customer service and support 1 2 3 4 5 Technology initiatives (online access, email notifications, text notifications) 1 2 3 4 5 Easily accessible forms and documents for preparation of shipments Question Title * 7. How satisfied are you with the information provided regarding the arrival of your shipment at its destination? Extremely Satisfied Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Extremely Dissatisfied Question Title * 8. What is your preferred method of communication from SEACOR Island Lines regarding important announcements? Email Website - Customer Notifications (also emailed to subscribers) Telephone/Mobile phone Text message Regular mail Question Title * 9. Compared to our competitors, are our prices higher, lower, or about the same? A great deal higher Quite a bit higher Somewhat higher About the same Somewhat lower Quite a bit lower A great deal lower Don't know Question Title * 10. How would you rate your overall shipping experience? Extremely Satisfied Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Extremely Dissatisfied Question Title * 11. How likely are you to recommend our services to others? Extremely likely Quite likely Moderately likely Slightly likely Not at all likely Question Title * 12. Will you continue to use SEACOR Island Lines for your shipping needs? Yes No Question Title * 13. What changes would most improve our service? Question Title * 14. What do you like most about our service? Question Title * 15. Please list any destination(s) you have interest in shipping to that are not currently listed on the SEACOR Island Lines website. Next