South Dakota Department of Transportation - Rider

Statewide Intercity Bus Customer/Rider Survey

The South Dakota Department of Transportation (SDDOT) is conducting a statewide intercity bus study. The information collected in this survey will help the SDDOT to identify underserved corridors and service improvements for intercity bus services across the state. This survey aims to understand your intercity travel needs.

Intercity Bus Service means regularly scheduled bus service for the general public that operates with limited stops over fixed routes connecting two or more urban areas not in close proximity, that has the capacity for transporting baggage carried by passengers, and that makes meaningful connections with scheduled intercity bus service to more distant points, if such service is available.
1.Where did you board this bus? (City, Town, Village, etc.)
2.What is your final destination? (City, Town, Village, etc.)
3.How many people are traveling with you today?
4.How did you get to the bus today?
5.How many miles did you travel to board the bus?
6.When you get off this bus, will you
7.What is the purpose of your trip?
8.How did you get information about making this trip?
9.How often do you take intercity buses?
10.With regard to your current trip, please rate the following items, with a 10 representing the best rating and a 0 the worst:
0 - Worst
1
2
3
4
5
6
7
8
9
10 - Best
Schedule Information
Ease of purchasing a ticket
Scheduling flexibility
Ease of travel to station/stop
Boarding process
On-time departure
Driver friendliness/professionalism
Assistance with mobility devices/boarding
Frequency of service
Ease of transferring/changing vehicles
Accessibility for people with special needs
Cleanliness of bus
Safety on the bus
Heating/Air-conditioning
Availability of on-board Wi-Fi
Availability of electrical outlets
Availability of luggage space
Stop location
Cleanliness of stop locations
Quality of amenities at stops/terminals
Availability of long-term parking
11.When you decided to take an intercity bus trip, what was the reason for using this mode?
12.If this bus was not available, how would you make the trip?
13.Would you recommend this bus service to others?
14.Please rate the affordability of this bus trip:
15.What would you change to improve this service? (Check all that apply)
16.Please check your age group:
17.What is your employment status?
18.What is your estimated annual household income?
19.Did you have access to a vehicle for this trip?
20.Do you have a valid drivers license?
21.Are you of Hispanic origin?
22.What best describes your race?
23.What language do you prefer to speak at home?
24.If a language other than English, how well do you speak English?
25.Please leave any comments you have on intercity bus service:
26.If you would like to be entered into a raffle to win a gift card, please provide your name and email address or phone number below.
Thank you for your input!



Title VI: Statement of Nondiscrimination: The South Dakota Department of Transportation provides services without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age or disability, according to the provisions contained in SDCL 20-13, Title VI of the Civil Rights Act of 1964, the Rehabilitation Act of 1973, as amended, the Americans with Disabilities Act of 1990 and Executive Order 12898, Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations, 1994.

Any person who has questions concerning this policy or wishes to file a discrimination complaint should contact the Department’s Civil Rights Office at 605-773-3540.