South Dakota Department of Transportation - Rider

Statewide Intercity Bus Customer/Rider Survey

The South Dakota Department of Transportation (SDDOT) is conducting a statewide intercity bus study. The information collected in this survey will help the SDDOT to identify underserved corridors and service improvements for intercity bus services across the state. This survey aims to understand your intercity travel needs.

Intercity Bus Service means regularly scheduled bus service for the general public that operates with limited stops over fixed routes connecting two or more urban areas not in close proximity, that has the capacity for transporting baggage carried by passengers, and that makes meaningful connections with scheduled intercity bus service to more distant points, if such service is available.

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* 1. Where did you board this bus? (City, Town, Village, etc.)

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* 2. What is your final destination? (City, Town, Village, etc.)

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* 3. How many people are traveling with you today?

I am traveling on my own.

1 other person

2 other people

3 or more people

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* 4. How did you get to the bus today?

Drove and parked

Driven and dropped off

Another intercity bus

Bicycle

Taxi

Uber/Lyft

Local transit

Walked

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* 5. How many miles did you travel to board the bus?

0-10 Miles

10-25 Miles

25-50 Miles

Over 50 Miles

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* 6. When you get off this bus, will you

Use another intercity bus

Take local transit (bus or rail)

Take an Uber or Lyft

Get on a plane

Get on a train

Take a taxi

Drive myself

Get picked up by someone

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* 7. What is the purpose of your trip?

Visit family or friends

School/University

Employment

Personal business

Medical

Shopping

Other (please specify)

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* 8. How did you get information about making this trip?

Jefferson web site

Other bus or travel web site

Telephone information

Bus company staff (phone or in person)

Other (please specify)

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* 9. How often do you take intercity buses?

Once a month or more

Once every 2-3 months

Few times a year

Once a year

Less than once a year

First trip

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* 10. With regard to your current trip, please rate the following items, with a 10 representing the best rating and a 0 the worst:

	0 - Worst	1	2	3	4	5	6	7	8	9	10 - Best
Schedule Information	Schedule Information 0 - Worst	Schedule Information 1	Schedule Information 2	Schedule Information 3	Schedule Information 4	Schedule Information 5	Schedule Information 6	Schedule Information 7	Schedule Information 8	Schedule Information 9	Schedule Information 10 - Best
Ease of purchasing a ticket	Ease of purchasing a ticket 0 - Worst	Ease of purchasing a ticket 1	Ease of purchasing a ticket 2	Ease of purchasing a ticket 3	Ease of purchasing a ticket 4	Ease of purchasing a ticket 5	Ease of purchasing a ticket 6	Ease of purchasing a ticket 7	Ease of purchasing a ticket 8	Ease of purchasing a ticket 9	Ease of purchasing a ticket 10 - Best
Scheduling flexibility	Scheduling flexibility 0 - Worst	Scheduling flexibility 1	Scheduling flexibility 2	Scheduling flexibility 3	Scheduling flexibility 4	Scheduling flexibility 5	Scheduling flexibility 6	Scheduling flexibility 7	Scheduling flexibility 8	Scheduling flexibility 9	Scheduling flexibility 10 - Best
Ease of travel to station/stop	Ease of travel to station/stop 0 - Worst	Ease of travel to station/stop 1	Ease of travel to station/stop 2	Ease of travel to station/stop 3	Ease of travel to station/stop 4	Ease of travel to station/stop 5	Ease of travel to station/stop 6	Ease of travel to station/stop 7	Ease of travel to station/stop 8	Ease of travel to station/stop 9	Ease of travel to station/stop 10 - Best
Boarding process	Boarding process 0 - Worst	Boarding process 1	Boarding process 2	Boarding process 3	Boarding process 4	Boarding process 5	Boarding process 6	Boarding process 7	Boarding process 8	Boarding process 9	Boarding process 10 - Best
On-time departure	On-time departure 0 - Worst	On-time departure 1	On-time departure 2	On-time departure 3	On-time departure 4	On-time departure 5	On-time departure 6	On-time departure 7	On-time departure 8	On-time departure 9	On-time departure 10 - Best
Driver friendliness/professionalism	Driver friendliness/professionalism 0 - Worst	Driver friendliness/professionalism 1	Driver friendliness/professionalism 2	Driver friendliness/professionalism 3	Driver friendliness/professionalism 4	Driver friendliness/professionalism 5	Driver friendliness/professionalism 6	Driver friendliness/professionalism 7	Driver friendliness/professionalism 8	Driver friendliness/professionalism 9	Driver friendliness/professionalism 10 - Best
Assistance with mobility devices/boarding	Assistance with mobility devices/boarding 0 - Worst	Assistance with mobility devices/boarding 1	Assistance with mobility devices/boarding 2	Assistance with mobility devices/boarding 3	Assistance with mobility devices/boarding 4	Assistance with mobility devices/boarding 5	Assistance with mobility devices/boarding 6	Assistance with mobility devices/boarding 7	Assistance with mobility devices/boarding 8	Assistance with mobility devices/boarding 9	Assistance with mobility devices/boarding 10 - Best
Frequency of service	Frequency of service 0 - Worst	Frequency of service 1	Frequency of service 2	Frequency of service 3	Frequency of service 4	Frequency of service 5	Frequency of service 6	Frequency of service 7	Frequency of service 8	Frequency of service 9	Frequency of service 10 - Best
Ease of transferring/changing vehicles	Ease of transferring/changing vehicles 0 - Worst	Ease of transferring/changing vehicles 1	Ease of transferring/changing vehicles 2	Ease of transferring/changing vehicles 3	Ease of transferring/changing vehicles 4	Ease of transferring/changing vehicles 5	Ease of transferring/changing vehicles 6	Ease of transferring/changing vehicles 7	Ease of transferring/changing vehicles 8	Ease of transferring/changing vehicles 9	Ease of transferring/changing vehicles 10 - Best
Accessibility for people with special needs	Accessibility for people with special needs 0 - Worst	Accessibility for people with special needs 1	Accessibility for people with special needs 2	Accessibility for people with special needs 3	Accessibility for people with special needs 4	Accessibility for people with special needs 5	Accessibility for people with special needs 6	Accessibility for people with special needs 7	Accessibility for people with special needs 8	Accessibility for people with special needs 9	Accessibility for people with special needs 10 - Best
Cleanliness of bus	Cleanliness of bus 0 - Worst	Cleanliness of bus 1	Cleanliness of bus 2	Cleanliness of bus 3	Cleanliness of bus 4	Cleanliness of bus 5	Cleanliness of bus 6	Cleanliness of bus 7	Cleanliness of bus 8	Cleanliness of bus 9	Cleanliness of bus 10 - Best
Safety on the bus	Safety on the bus 0 - Worst	Safety on the bus 1	Safety on the bus 2	Safety on the bus 3	Safety on the bus 4	Safety on the bus 5	Safety on the bus 6	Safety on the bus 7	Safety on the bus 8	Safety on the bus 9	Safety on the bus 10 - Best
Heating/Air-conditioning	Heating/Air-conditioning 0 - Worst	Heating/Air-conditioning 1	Heating/Air-conditioning 2	Heating/Air-conditioning 3	Heating/Air-conditioning 4	Heating/Air-conditioning 5	Heating/Air-conditioning 6	Heating/Air-conditioning 7	Heating/Air-conditioning 8	Heating/Air-conditioning 9	Heating/Air-conditioning 10 - Best
Availability of on-board Wi-Fi	Availability of on-board Wi-Fi 0 - Worst	Availability of on-board Wi-Fi 1	Availability of on-board Wi-Fi 2	Availability of on-board Wi-Fi 3	Availability of on-board Wi-Fi 4	Availability of on-board Wi-Fi 5	Availability of on-board Wi-Fi 6	Availability of on-board Wi-Fi 7	Availability of on-board Wi-Fi 8	Availability of on-board Wi-Fi 9	Availability of on-board Wi-Fi 10 - Best
Availability of electrical outlets	Availability of electrical outlets 0 - Worst	Availability of electrical outlets 1	Availability of electrical outlets 2	Availability of electrical outlets 3	Availability of electrical outlets 4	Availability of electrical outlets 5	Availability of electrical outlets 6	Availability of electrical outlets 7	Availability of electrical outlets 8	Availability of electrical outlets 9	Availability of electrical outlets 10 - Best
Availability of luggage space	Availability of luggage space 0 - Worst	Availability of luggage space 1	Availability of luggage space 2	Availability of luggage space 3	Availability of luggage space 4	Availability of luggage space 5	Availability of luggage space 6	Availability of luggage space 7	Availability of luggage space 8	Availability of luggage space 9	Availability of luggage space 10 - Best
Stop location	Stop location 0 - Worst	Stop location 1	Stop location 2	Stop location 3	Stop location 4	Stop location 5	Stop location 6	Stop location 7	Stop location 8	Stop location 9	Stop location 10 - Best
Cleanliness of stop locations	Cleanliness of stop locations 0 - Worst	Cleanliness of stop locations 1	Cleanliness of stop locations 2	Cleanliness of stop locations 3	Cleanliness of stop locations 4	Cleanliness of stop locations 5	Cleanliness of stop locations 6	Cleanliness of stop locations 7	Cleanliness of stop locations 8	Cleanliness of stop locations 9	Cleanliness of stop locations 10 - Best
Quality of amenities at stops/terminals	Quality of amenities at stops/terminals 0 - Worst	Quality of amenities at stops/terminals 1	Quality of amenities at stops/terminals 2	Quality of amenities at stops/terminals 3	Quality of amenities at stops/terminals 4	Quality of amenities at stops/terminals 5	Quality of amenities at stops/terminals 6	Quality of amenities at stops/terminals 7	Quality of amenities at stops/terminals 8	Quality of amenities at stops/terminals 9	Quality of amenities at stops/terminals 10 - Best
Availability of long-term parking	Availability of long-term parking 0 - Worst	Availability of long-term parking 1	Availability of long-term parking 2	Availability of long-term parking 3	Availability of long-term parking 4	Availability of long-term parking 5	Availability of long-term parking 6	Availability of long-term parking 7	Availability of long-term parking 8	Availability of long-term parking 9	Availability of long-term parking 10 - Best

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* 11. When you decided to take an intercity bus trip, what was the reason for using this mode?

Short travel time

Convenience

Affordable cost

No other option available

Ability to relax/focus on other things

I prefer not to drive/cannot drive

Other (please specify)

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* 12. If this bus was not available, how would you make the trip?

Ride with someone else

Another bus line

Would not have made the trip

Hitch-hike

Drive myself

Amtrak

Airplane

Other (please specify)

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* 13. Would you recommend this bus service to others?

Yes

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* 14. Please rate the affordability of this bus trip:

Very affordable

Somewhat affordable

Affordable

Expensive

Somewhat expansive

Very expensive

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* 15. What would you change to improve this service? (Check all that apply)

Additional stops

Different schedules (more frequency, different times)

Better information sources

Better ticketing

Amenities or services at stops

On-board amenities (Wi-Fi, seating baggage)

Accessibility

Racks on the bus for bicycles

Other (please specify)

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* 16. Please check your age group:

16 or younger

17 - 21

22 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65 and older

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* 17. What is your employment status?

Employed Full-Time

Employed Part-Time

Student

Not Employed

Retired

Other (please specify)

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* 18. What is your estimated annual household income?

Under $20,000

$20,000 - $40,000

$41,000 - $60,000

$61,000 - $80,000

Over $80,000

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* 19. Did you have access to a vehicle for this trip?

No vehicle

I chose not to drive

My vehicle cannot make the trip

A vehicle was not available

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* 20. Do you have a valid drivers license?

Yes

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* 21. Are you of Hispanic origin?

Yes

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* 22. What best describes your race?

White

Black or African American

American Indian or Alaskan Native

Asian or Pacific Islander

Other (please specify)

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* 23. What language do you prefer to speak at home?

English

Spanish

Other (please specify)

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* 24. If a language other than English, how well do you speak English?

Very well

Well

Not well

Not at all

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* 25. Please leave any comments you have on intercity bus service:

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* 26. If you would like to be entered into a raffle to win a gift card, please provide your name and email address or phone number below.

Thank you for your input!

Title VI: Statement of Nondiscrimination: The South Dakota Department of Transportation provides services without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age or disability, according to the provisions contained in SDCL 20-13, Title VI of the Civil Rights Act of 1964, the Rehabilitation Act of 1973, as amended, the Americans with Disabilities Act of 1990 and Executive Order 12898, Federal Actions to Address Environmental Justice in Minority Populations and Low-Income Populations, 1994.

Any person who has questions concerning this policy or wishes to file a discrimination complaint should contact the Department’s Civil Rights Office at 605-773-3540.