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Voice of the Customer Survey

Question Title

* 1. How satisfied are you with the value you get from SCIP?

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

Question Title

* 2. When deciding to renew your SCIP membership, how important are each of the following services?

	Very important	Important	Somewhat important	Not important	Wasn't aware SCIP offered this
Annual conference - US	Annual conference - US Very important	Annual conference - US Important	Annual conference - US Somewhat important	Annual conference - US Not important	Annual conference - US Wasn't aware SCIP offered this
European Summit	European Summit Very important	European Summit Important	European Summit Somewhat important	European Summit Not important	European Summit Wasn't aware SCIP offered this
Educational bootcamps	Educational bootcamps Very important	Educational bootcamps Important	Educational bootcamps Somewhat important	Educational bootcamps Not important	Educational bootcamps Wasn't aware SCIP offered this
Your local chapter community	Your local chapter community Very important	Your local chapter community Important	Your local chapter community Somewhat important	Your local chapter community Not important	Your local chapter community Wasn't aware SCIP offered this
Webinars	Webinars Very important	Webinars Important	Webinars Somewhat important	Webinars Not important	Webinars Wasn't aware SCIP offered this
CI Magazine	CI Magazine Very important	CI Magazine Important	CI Magazine Somewhat important	CI Magazine Not important	CI Magazine Wasn't aware SCIP offered this
Tools & Templates	Tools & Templates Very important	Tools & Templates Important	Tools & Templates Somewhat important	Tools & Templates Not important	Tools & Templates Wasn't aware SCIP offered this
SCIP U/Certification	SCIP U/Certification Very important	SCIP U/Certification Important	SCIP U/Certification Somewhat important	SCIP U/Certification Not important	SCIP U/Certification Wasn't aware SCIP offered this
Weekly newsletter	Weekly newsletter Very important	Weekly newsletter Important	Weekly newsletter Somewhat important	Weekly newsletter Not important	Weekly newsletter Wasn't aware SCIP offered this
Credibility of belonging to SCIP	Credibility of belonging to SCIP Very important	Credibility of belonging to SCIP Important	Credibility of belonging to SCIP Somewhat important	Credibility of belonging to SCIP Not important	Credibility of belonging to SCIP Wasn't aware SCIP offered this
Ability to promote my expertise	Ability to promote my expertise Very important	Ability to promote my expertise Important	Ability to promote my expertise Somewhat important	Ability to promote my expertise Not important	Ability to promote my expertise Wasn't aware SCIP offered this
Resources on SCIP.org	Resources on SCIP.org Very important	Resources on SCIP.org Important	Resources on SCIP.org Somewhat important	Resources on SCIP.org Not important	Resources on SCIP.org Wasn't aware SCIP offered this
Solution provider guide	Solution provider guide Very important	Solution provider guide Important	Solution provider guide Somewhat important	Solution provider guide Not important	Solution provider guide Wasn't aware SCIP offered this

Other / Comments

Question Title

* 3. When it comes to intelligence education, training, professional development, and best practice sharing, what value do you receive from the following organizations?

	Outstanding Value	Good Value	Some Value	Limited Value	I don't use this organization currently
Academy of Competitive Intelligence	Academy of Competitive Intelligence Outstanding Value	Academy of Competitive Intelligence Good Value	Academy of Competitive Intelligence Some Value	Academy of Competitive Intelligence Limited Value	Academy of Competitive Intelligence I don't use this organization currently
Council of CI Fellows	Council of CI Fellows Outstanding Value	Council of CI Fellows Good Value	Council of CI Fellows Some Value	Council of CI Fellows Limited Value	Council of CI Fellows I don't use this organization currently
Institute for CI	Institute for CI Outstanding Value	Institute for CI Good Value	Institute for CI Some Value	Institute for CI Limited Value	Institute for CI I don't use this organization currently
SCIP	SCIP Outstanding Value	SCIP Good Value	SCIP Some Value	SCIP Limited Value	SCIP I don't use this organization currently
RECONVERGE	RECONVERGE Outstanding Value	RECONVERGE Good Value	RECONVERGE Some Value	RECONVERGE Limited Value	RECONVERGE I don't use this organization currently
CiMi.CON	CiMi.CON Outstanding Value	CiMi.CON Good Value	CiMi.CON Some Value	CiMi.CON Limited Value	CiMi.CON I don't use this organization currently
Special Libraries Association	Special Libraries Association Outstanding Value	Special Libraries Association Good Value	Special Libraries Association Some Value	Special Libraries Association Limited Value	Special Libraries Association I don't use this organization currently

Other organizations you use for CI & Intelligence insights

Question Title

* 4. To have the greatest positive impact on your personal effectiveness, what's one thing SCIP could do to enhance its value?

Question Title

* 5. How interested would you be in SCIP introducing the following types of content and resources?

	Very Interested	Interested	Somewhat Interested	Not Interested
Profiles/interviews with prominent Intelligence leaders	Profiles/interviews with prominent Intelligence leaders Very Interested	Profiles/interviews with prominent Intelligence leaders Interested	Profiles/interviews with prominent Intelligence leaders Somewhat Interested	Profiles/interviews with prominent Intelligence leaders Not Interested
Quick benchmarks	Quick benchmarks Very Interested	Quick benchmarks Interested	Quick benchmarks Somewhat Interested	Quick benchmarks Not Interested
Detailed benchmarks	Detailed benchmarks Very Interested	Detailed benchmarks Interested	Detailed benchmarks Somewhat Interested	Detailed benchmarks Not Interested
Salary Survey for key Intelligence roles	Salary Survey for key Intelligence roles Very Interested	Salary Survey for key Intelligence roles Interested	Salary Survey for key Intelligence roles Somewhat Interested	Salary Survey for key Intelligence roles Not Interested
Job descriptions for key Intelligence roles	Job descriptions for key Intelligence roles Very Interested	Job descriptions for key Intelligence roles Interested	Job descriptions for key Intelligence roles Somewhat Interested	Job descriptions for key Intelligence roles Not Interested
Overview of key Intelligence competencies	Overview of key Intelligence competencies Very Interested	Overview of key Intelligence competencies Interested	Overview of key Intelligence competencies Somewhat Interested	Overview of key Intelligence competencies Not Interested
Tools/templates	Tools/templates Very Interested	Tools/templates Interested	Tools/templates Somewhat Interested	Tools/templates Not Interested
Intelligence Maturity Model	Intelligence Maturity Model Very Interested	Intelligence Maturity Model Interested	Intelligence Maturity Model Somewhat Interested	Intelligence Maturity Model Not Interested
Tools to Promote Intelligence Value at your organization	Tools to Promote Intelligence Value at your organization Very Interested	Tools to Promote Intelligence Value at your organization Interested	Tools to Promote Intelligence Value at your organization Somewhat Interested	Tools to Promote Intelligence Value at your organization Not Interested

Other (please specify)

Question Title

* 6. How interested would you be in SCIP introducing the following ways for you to engage with your peers?

	Very Interested	Interested	Somewhat Interested	Not Interested
Online community discussion forum	Online community discussion forum Very Interested	Online community discussion forum Interested	Online community discussion forum Somewhat Interested	Online community discussion forum Not Interested
Monthly 1 hour virtual roundtables (Q&A sessions with peers)	Monthly 1 hour virtual roundtables (Q&A sessions with peers) Very Interested	Monthly 1 hour virtual roundtables (Q&A sessions with peers) Interested	Monthly 1 hour virtual roundtables (Q&A sessions with peers) Somewhat Interested	Monthly 1 hour virtual roundtables (Q&A sessions with peers) Not Interested
Monthly 1 hour webinars (presentations with limited Q&A)	Monthly 1 hour webinars (presentations with limited Q&A) Very Interested	Monthly 1 hour webinars (presentations with limited Q&A) Interested	Monthly 1 hour webinars (presentations with limited Q&A) Somewhat Interested	Monthly 1 hour webinars (presentations with limited Q&A) Not Interested
Smaller, roundtable style member meetings	Smaller, roundtable style member meetings Very Interested	Smaller, roundtable style member meetings Interested	Smaller, roundtable style member meetings Somewhat Interested	Smaller, roundtable style member meetings Not Interested
More regional/chapter events	More regional/chapter events Very Interested	More regional/chapter events Interested	More regional/chapter events Somewhat Interested	More regional/chapter events Not Interested
Virtual events for advanced Intelligence leaders	Virtual events for advanced Intelligence leaders Very Interested	Virtual events for advanced Intelligence leaders Interested	Virtual events for advanced Intelligence leaders Somewhat Interested	Virtual events for advanced Intelligence leaders Not Interested

Other (please specify)