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Client Satisfaction Survey 2025
Thank You For Sharing Your Responses
Your feedback is important.
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1.
Which site did you receive assistance from?
Bloomington Office (1301 W. Washington Street)
Pontiac Office (211 East Madison Street, Suite #4)
Mayors Manor (504 W Washington Street)
Virtual Meeting (i.e., Zoom or Microsoft Teams)
Telephone
Email
Outreach or other non-MCCA site
Outreach or Other Non-MCCA Site (please specify)
2.
What kind of service(s) did you receive today?
Housing Counseling
Financial or Employment Coaching
Education or Scholarship Assistance
Income Supports (Financial Assistance/Coaching)
Domestic Violence Services
Group Education/Workshop
Long Term Supportive Housing
Other Services (please specify)
3.
What time frame are appointments and workshops most convenient for you?
Daytime
Evening
4.
On a scale of 0 to 10,
How likely is it that you would recommend Mid Central Community Action to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
5.
Please rate the following based on your experiences with MCCA
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Staff were welcoming
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Staff treated me with respect
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Staff were helpful
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
I received the information and/or services I needed
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Quality of service was good
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
6.
Do you have any other comments, questions, or concerns?
7.
Are you interest in volunteering at Mid Central Commuity Action?
Yes
No
If answering YES to the above question, please provide your contact information.
8.
Are you interested in serving on our Board of Directors or starting out on a board committee?
Yes
No
If answering YES to the above question, please provide your contact information.
