EXIT 2018 Customer Survey Question Title * 1. How likely is it that you would recommend Sari Bari to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with Sari Bari? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our products? Select all that apply. Ethically made High quality Useful Unique Good value for money Overpriced Impractical Poor quality OK Question Title * 4. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. How would you rate the quality of the product? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 6. Does the Sari Bari website appear easy to navigate? Extremely easy Very easy Somewhat easy Not so easy Not at all easy OK Question Title * 7. How satisfied are you with the look and feel of the Sari Bari website?? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied OK Question Title * 8. How would you rate the value for money of the product? Excellent Above average Average Below average Poor OK Question Title * 9. How responsive have we been to your questions or concerns about our products? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 10. How long have you been a customer of our company? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 11. Does Sari Bari have too many, too few, or about the right number of products available? Far too many Too many The right amount Too few Far too few OK Question Title * 12. How likely are you to purchase any of our products again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely OK Question Title * 13. If you have purchased a Sari Bari product in the past, how often do you use it? Daily Weekly Once a month Every 2 or 3 months Every 6 months One a year Never OK Question Title * 14. If you are returning customer, how often do you buy Sari Bari products in a year? Once a month Once every 2-3 months Once a year 2+ times a year I am not a returning customer OK Question Title * 15. How likely are you to buy a more expensive product if its packaging is more environmentally-friendly than its competitor's product? Extremely likely Very likely Moderately likely Slightly likely Not at all likely OK Question Title * 16. When you buy a Sari Bari product, how much does the story and people who make the product affect your purchase The quality of the product is the only thing that affects my decision. The product quality is primary but I care a little about the story. The product quality and the story are equally important. The story is primarily important to me and the product quality is secondary. The story is the only thing that matters to me. The quality of the product is the only thing that affects my decision. The product quality is primary but I care a little about the story. The product quality and the story are equally important. The story is primarily important to me and the product quality is secondary. The story is the only thing that matters to me. OK Question Title * 17. What is the most important feature of Sari Bari product that makes you want to purchase it? Usability Design Price Color Other (please specify) OK Question Title * 18. What features of a hand bag are most important to you? Select all that apply. Color Quality zippers External Zipper closure interior pockets length of the shoulder strap comfortable shoulder strap unique hardware overall look and feel computer or tablet pocket bag size external pockets multiple handle options (crossbody and wristlet) Other (please specify) OK Question Title * 19. Is there a bag type or specific product you would like to see Sari Bari make? OK Question Title * 20. Do you have any other comments, questions, or concerns? OK DONE