Thank you for taking part in the USAID Developing Sustainable Tourism in Bosnia and Herzegovina (TURIZAM) research to help us better understand and plan to develop and assist the BiH tourism sector. 

We value your privacy and all individual information collected is confidential and will not be shared with other parties. See more information about our privacy policy here: https://www.usaid.gov/privacy-policy

Please allow around 10 minutes to complete this survey about your business, markets and the challenges you face. You may wish to have some recent data, booking numbers and records at hand to better answer these questions.


Click next to continue.

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* 1. Respondent name and title: 

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* 2. Business name:

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* 3. Email:

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* 4. Do you have a business web site?

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* 5. Type of business:

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* 6. How many guests have you had in 2019?

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* 7. Number of guests in 2020 (Jan-Nov):

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* 8. Source markets (If domestic, provide the %; If Ex-Yugoslavia or International, provide the name of the location with an estimate % of guests from each; i.e. Germany - 2%):

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* 9. What is your primary means of direct booking?

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* 10. Which local tourism products/experiences do you offer?

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* 11. Do you take online bookings?

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* 12. Do you take online payments?

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* 13. Do you sell via online Intermediaries or Online Travel Agents (OTA's)?

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* 14. If yes to previous question, which one(s)?

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* 15. Do you use social media for promoting your business?

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* 16. Which social channels do you use?

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* 17. If you use paid advertising in social media, how efficient was it? Was it efficient for sales and reservations?

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* 18. To what extent does existing tourism regulation either support or hinder your industry?

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* 19. What changes would you recommend in the legal sense to improve the competitiveness of BiH's tourism?

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* 20. Do you cooperate with state funded tourism promotion agencies on the following?

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* 21. How has COVID-19 affected your business in 2020 in terms of % of lost guests and income?

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* 22. What is your forecast now for 2021, for your business in relation to the current year?

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* 23. How effective have your regional governments been in supporting your tourism industry this year?

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* 24. Are you familiar with the relevant government advice and action plan for COVID-19 for your area?

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* 25. Are you following any international industry approved guidelines for COVID-19 response? For example, the WTTC Safe Travel protocols, ATTA COVID-19 guidelines for specific activities for Greener guest training?

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* 26. How well do you think your industry has followed new COVID-19 operating guidelines and protocols?

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