Safecor Health Customer Survey

Thank you for being a loyal Safecor Health customer. We are committed to your success and value your feedback on how we can better serve you.

To help us improve, we invite you to participate in this brief survey to answer a few questions about your experience with Safecor Health. It’ll only take a few minutes, and your answers will help us make Safecor Health even better for you and other pharmacies.

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* 1. Which Safecor Health facility provides packaging services to your hospital?

Columbus, OH

Woburn, MA

Unsure

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* 2. How long have you been using Safecor Health's repackaging services?

0-6 months

6 months to 1 year

1-3 years

3-5 years

more than 5 years

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* 3. Which best describes your role?

Director of Pharmacy

Pharmacy Buyer

Pharmacy Operations Manager

C-II Administrator

Other

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* 4. How often do you generally place a wholesaler order for repackaging?

Daily

Weekly

Bi-weekly

Monthly

Occasionally/as needed

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* 5. What packaging formats do you currently use with Safecor Health? (check all that apply)

Liquid cups

Oral solids

Oral syringes

Hazardous drugs

Schedule II controlled substances

Schedule III through V controlled substances

Robot-compatible packaging

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* 6. How satisfied are you with the following?

	very satisfied	satisfied	neither satisfied nor dissatisfied	dissatisfied	very dissatisfied
Customer service response time (i.e. response to emails, phone calls, etc.)	Customer service response time (i.e. response to emails, phone calls, etc.) very satisfied	Customer service response time (i.e. response to emails, phone calls, etc.) satisfied	Customer service response time (i.e. response to emails, phone calls, etc.) neither satisfied nor dissatisfied	Customer service response time (i.e. response to emails, phone calls, etc.) dissatisfied	Customer service response time (i.e. response to emails, phone calls, etc.) very dissatisfied
Customer service's ability to address your questions or concerns	Customer service's ability to address your questions or concerns very satisfied	Customer service's ability to address your questions or concerns satisfied	Customer service's ability to address your questions or concerns neither satisfied nor dissatisfied	Customer service's ability to address your questions or concerns dissatisfied	Customer service's ability to address your questions or concerns very dissatisfied
Customer communication (i.e. shipping notifications, changes to Safecor Health policies or processes, etc.)	Customer communication (i.e. shipping notifications, changes to Safecor Health policies or processes, etc.) very satisfied	Customer communication (i.e. shipping notifications, changes to Safecor Health policies or processes, etc.) satisfied	Customer communication (i.e. shipping notifications, changes to Safecor Health policies or processes, etc.) neither satisfied nor dissatisfied	Customer communication (i.e. shipping notifications, changes to Safecor Health policies or processes, etc.) dissatisfied	Customer communication (i.e. shipping notifications, changes to Safecor Health policies or processes, etc.) very dissatisfied
Quality of packaging	Quality of packaging very satisfied	Quality of packaging satisfied	Quality of packaging neither satisfied nor dissatisfied	Quality of packaging dissatisfied	Quality of packaging very dissatisfied
Accuracy of order	Accuracy of order very satisfied	Accuracy of order satisfied	Accuracy of order neither satisfied nor dissatisfied	Accuracy of order dissatisfied	Accuracy of order very dissatisfied
Order turnaround time	Order turnaround time very satisfied	Order turnaround time satisfied	Order turnaround time neither satisfied nor dissatisfied	Order turnaround time dissatisfied	Order turnaround time very dissatisfied
Label formatting	Label formatting very satisfied	Label formatting satisfied	Label formatting neither satisfied nor dissatisfied	Label formatting dissatisfied	Label formatting very dissatisfied
Bar code scanning	Bar code scanning very satisfied	Bar code scanning satisfied	Bar code scanning neither satisfied nor dissatisfied	Bar code scanning dissatisfied	Bar code scanning very dissatisfied

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* 7. What are the top three benefits/value you get from Safecor Health? (i.e. cost savings, ROI, quality, freeing up staff time, etc.)

Benefit 1

Benefit 2

Benefit 3

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* 8. What are the biggest packaging challenges you currently face? (i.e. staffing shortages, hazardous drug packaging, controlled substance packaging, etc.)

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* 9. On a scale of 0 to 10, how likely are you to recommend our services to another hospital pharmacy?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. On a scale of 0 to 10, how would you rate your overall experience with Safecor Health?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 11. How can we improve to better meet your needs?

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* 12. Would you like to be contacted by a Safecor Health representative regarding your experience or additional services?

Yes

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* 13. Contact Information

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number