Palm Tran Route Performance Maximization (RPM) Rider Survey

Palm Tran Rider Survey

Please respond to the following questions by filling in the bubble next to your answer and filling in the boxes where noted below.

Thank you for your time!

Question Title

* 1. How often do you currently ride Palm Tran in a week?

Less than once

2-3 times

3-4 times

5+ times

Question Title

* 2. How long have you been riding Palm Tran?

0-12 months

1-5 years

5+ years

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* 3. Please indicate how Palm Tran is performing in the following areas:

	Very Poor	Poor	Okay	Good	Great
Buses being on time	Buses being on time Very Poor	Buses being on time Poor	Buses being on time Okay	Buses being on time Good	Buses being on time Great
Provide enough frequency of service	Provide enough frequency of service Very Poor	Provide enough frequency of service Poor	Provide enough frequency of service Okay	Provide enough frequency of service Good	Provide enough frequency of service Great
Providing enough weekend service	Providing enough weekend service Very Poor	Providing enough weekend service Poor	Providing enough weekend service Okay	Providing enough weekend service Good	Providing enough weekend service Great
Availability of evening service	Availability of evening service Very Poor	Availability of evening service Poor	Availability of evening service Okay	Availability of evening service Good	Availability of evening service Great
Convenient transfers between routes	Convenient transfers between routes Very Poor	Convenient transfers between routes Poor	Convenient transfers between routes Okay	Convenient transfers between routes Good	Convenient transfers between routes Great
Bus operator courtesy	Bus operator courtesy Very Poor	Bus operator courtesy Poor	Bus operator courtesy Okay	Bus operator courtesy Good	Bus operator courtesy Great
Bus operator safety	Bus operator safety Very Poor	Bus operator safety Poor	Bus operator safety Okay	Bus operator safety Good	Bus operator safety Great
Convenient fare payment options	Convenient fare payment options Very Poor	Convenient fare payment options Poor	Convenient fare payment options Okay	Convenient fare payment options Good	Convenient fare payment options Great
Providing enough bus shelters and benches	Providing enough bus shelters and benches Very Poor	Providing enough bus shelters and benches Poor	Providing enough bus shelters and benches Okay	Providing enough bus shelters and benches Good	Providing enough bus shelters and benches Great
Availability of information about bus schedules, routes	Availability of information about bus schedules, routes Very Poor	Availability of information about bus schedules, routes Poor	Availability of information about bus schedules, routes Okay	Availability of information about bus schedules, routes Good	Availability of information about bus schedules, routes Great
Cleanliness of bus stops, shelters and benches	Cleanliness of bus stops, shelters and benches Very Poor	Cleanliness of bus stops, shelters and benches Poor	Cleanliness of bus stops, shelters and benches Okay	Cleanliness of bus stops, shelters and benches Good	Cleanliness of bus stops, shelters and benches Great
Cleanliness of vehicles	Cleanliness of vehicles Very Poor	Cleanliness of vehicles Poor	Cleanliness of vehicles Okay	Cleanliness of vehicles Good	Cleanliness of vehicles Great

Question Title

* 4. Age?

17 or under

18-24

25-34

35-44

45-54

55-64

65+

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* 5. Gender?

Male

Female

Other

Question Title

* 6. What is the best way for you to receive information about Palm Tran? (Please enter contact information in the box provided)

Cell

Text

Palm Tran Route Performance Maximization (RPM) Rider Survey

Palm Tran Rider Survey

Question Title

* 1. How often do you currently ride Palm Tran in a week?

Question Title

* 2. How long have you been riding Palm Tran?

Question Title

* 3. Please indicate how Palm Tran is performing in the following areas:

Question Title

* 4. Age?

Question Title

* 5. Gender?

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* 6. What is the best way for you to receive information about Palm Tran? (Please enter contact information in the box provided)

Question Title

* 7. Home Zip Code

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* 8. Work Zip Code

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* 9. Additional comments (If you have a concern or suggestion about a
specific bus route or bus stop, please let us know here):

Question Title

* 1. How often do you currently ride Palm Tran in a week?

Question Title

* 2. How long have you been riding Palm Tran?

Question Title

* 3. Please indicate how Palm Tran is performing in the following areas:

Question Title

* 4. Age?

Question Title

* 5. Gender?

Question Title

* 6. What is the best way for you to receive information about Palm Tran? (Please enter contact information in the box provided)

Question Title

* 7. Home Zip Code

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* 8. Work Zip Code

Question Title

* 9. Additional comments (If you have a concern or suggestion about a specific bus route or bus stop, please let us know here):

* 9. Additional comments (If you have a concern or suggestion about a
specific bus route or bus stop, please let us know here):