Competence in veterinary skills
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How your animals are handled
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Professionalism of the veterinarian
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Convenience of the service to the client
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Availability of a specific veterinarian
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Personality and attitude of the veterinarian
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Costs and fees
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Client education abilities and opportunities
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Listening skills of the veterinarian
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Over-all satisfaction
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Scheduling: ease and proficiency
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Punctuality of appointment
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Doctor performance
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Staff performance
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Quality of facilities and equipment
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Cleanliness of facilities and equipment
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Medical outcome
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Communication with clients
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Clarity of the invoice
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Payment options or terms of payment that are available
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Likelihood of using the service again
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Likelihood of recommending the service to others
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