Ridgefield Library Website Community Input Survey

Ridgefield Library Website Survey

We are redesigning our website and are eager to hear your thoughts! Please take a moment to answer these few simple questions.

Question Title

* 1. If you accessed this survey directly thorough our website (as opposed to via an email link) what brought you to our website today? Please check all that apply.

To fill out this survey

Catalog search

Event listing(s)

Research

Use a database

Check my account

Reserve materials

Renew materials

Download digital content such as eBooks and audiobooks

Find information about passport service

Find information about study or meeting room use

Get general information about the library (hours, directions)

I followed an email link directly to this survey.

Other (please specify)

Question Title

* 2. How frequently do you visit the Ridgefield Library website?

Daily

More than once a week

Weekly

Monthly

Other (please specify)

Question Title

* 3. Where do you spend most time on this site? (select up to 3)

Catalog/My Account

Collections (including downloadable resources)

Using the Library (getting and using your card, policies, room rentals, etc.)

Research & Reference (including databases, tutorials, etc.)

Children (including programs)

Teens

Reader's Resources

News & Events (adult programs, etc.)

About the Library (FAQs, volunteering, supporting the Library, etc.)

Other (please specify)

Question Title

* 4. Do you use any of the following services on the Library's current site?

	Frequently	Occasionally	Never
Program registration	Program registration Frequently	Program registration Occasionally	Program registration Never
Pronunciator language learning	Pronunciator language learning Frequently	Pronunciator language learning Occasionally	Pronunciator language learning Never
HeritageQuest family history search	HeritageQuest family history search Frequently	HeritageQuest family history search Occasionally	HeritageQuest family history search Never
Lynda.com computer and business tutorials	Lynda.com computer and business tutorials Frequently	Lynda.com computer and business tutorials Occasionally	Lynda.com computer and business tutorials Never
Zinio downloadable magazines	Zinio downloadable magazines Frequently	Zinio downloadable magazines Occasionally	Zinio downloadable magazines Never
OverDrive downloadable eBooks and audiobooks	OverDrive downloadable eBooks and audiobooks Frequently	OverDrive downloadable eBooks and audiobooks Occasionally	OverDrive downloadable eBooks and audiobooks Never
hoopla downloadable and streaming eBooks, audiobooks, comics, music and video	hoopla downloadable and streaming eBooks, audiobooks, comics, music and video Frequently	hoopla downloadable and streaming eBooks, audiobooks, comics, music and video Occasionally	hoopla downloadable and streaming eBooks, audiobooks, comics, music and video Never
Renewing a book	Renewing a book Frequently	Renewing a book Occasionally	Renewing a book Never
Reserving a book	Reserving a book Frequently	Reserving a book Occasionally	Reserving a book Never
Online giving (Annual Appeal, fundraising event registration, etc.)	Online giving (Annual Appeal, fundraising event registration, etc.) Frequently	Online giving (Annual Appeal, fundraising event registration, etc.) Occasionally	Online giving (Annual Appeal, fundraising event registration, etc.) Never
Reading recommendations	Reading recommendations Frequently	Reading recommendations Occasionally	Reading recommendations Never
Site search box	Site search box Frequently	Site search box Occasionally	Site search box Never
Catalog search box	Catalog search box Frequently	Catalog search box Occasionally	Catalog search box Never
"How Do I?" FAQ menu on the homepage	"How Do I?" FAQ menu on the homepage Frequently	"How Do I?" FAQ menu on the homepage Occasionally	"How Do I?" FAQ menu on the homepage Never

Question Title

* 5. Is there anything that you were looking for today that you didn't find?

Yes

Please describe.

Question Title

* 6. How do you usually access our website?

From a desktop computer or full-size laptop

From a tablet (iPad, Chromebook, etc.)

From a smartphone or other personal device

Other (please specify)

Question Title

* 7. What browser do you usually use when accessing our website?

Google Chrome

Mozilla Firefox

Safari

Internet Explorer

Edge

Other (please specify)

Question Title

* 8. Tell us about your experience in general using our website.

	Yes, most of the time	Neutral/no opinion	No
I find the site generally easy to navigate	I find the site generally easy to navigate Yes, most of the time	I find the site generally easy to navigate Neutral/no opinion	I find the site generally easy to navigate No
I generally locate the section I want without much trouble	I generally locate the section I want without much trouble Yes, most of the time	I generally locate the section I want without much trouble Neutral/no opinion	I generally locate the section I want without much trouble No
I can access information with a reasonable number of clicks	I can access information with a reasonable number of clicks Yes, most of the time	I can access information with a reasonable number of clicks Neutral/no opinion	I can access information with a reasonable number of clicks No
I am usually able to achieve complete and useful search results	I am usually able to achieve complete and useful search results Yes, most of the time	I am usually able to achieve complete and useful search results Neutral/no opinion	I am usually able to achieve complete and useful search results No
I can usually find the specific information I was looking for	I can usually find the specific information I was looking for Yes, most of the time	I can usually find the specific information I was looking for Neutral/no opinion	I can usually find the specific information I was looking for No
I don't usually encounter broken or inaccurate links to external information	I don't usually encounter broken or inaccurate links to external information Yes, most of the time	I don't usually encounter broken or inaccurate links to external information Neutral/no opinion	I don't usually encounter broken or inaccurate links to external information No

Comments

Question Title

* 9. How likely would you and your family be to use the following possible new features on our website?

	Probably	Possibly	Unlikely
Podcasts of adult programs such as lectures	Podcasts of adult programs such as lectures Probably	Podcasts of adult programs such as lectures Possibly	Podcasts of adult programs such as lectures Unlikely
Podcasts featuring interviews with librarians and community members talking about local issues of concern, book recommendations, etc.	Podcasts featuring interviews with librarians and community members talking about local issues of concern, book recommendations, etc. Probably	Podcasts featuring interviews with librarians and community members talking about local issues of concern, book recommendations, etc. Possibly	Podcasts featuring interviews with librarians and community members talking about local issues of concern, book recommendations, etc. Unlikely
The ability to add your own rankings and reviews to catalog or other listings of books	The ability to add your own rankings and reviews to catalog or other listings of books Probably	The ability to add your own rankings and reviews to catalog or other listings of books Possibly	The ability to add your own rankings and reviews to catalog or other listings of books Unlikely
Text or other "instant" communication with librarians for reference help or reading recommendations	Text or other "instant" communication with librarians for reference help or reading recommendations Probably	Text or other "instant" communication with librarians for reference help or reading recommendations Possibly	Text or other "instant" communication with librarians for reference help or reading recommendations Unlikely
Interactive creative projects such as a collaborative short story or poem to which site visitors can contribute	Interactive creative projects such as a collaborative short story or poem to which site visitors can contribute Probably	Interactive creative projects such as a collaborative short story or poem to which site visitors can contribute Possibly	Interactive creative projects such as a collaborative short story or poem to which site visitors can contribute Unlikely
Local or personal history collection in the manner of public radio's StoryCorps	Local or personal history collection in the manner of public radio's StoryCorps Probably	Local or personal history collection in the manner of public radio's StoryCorps Possibly	Local or personal history collection in the manner of public radio's StoryCorps Unlikely

Question Title

* 10. What improvements would you like to see in the new Library website?

	Important to me	No opinion	Not important to me
Improved navigation	Improved navigation Important to me	Improved navigation No opinion	Improved navigation Not important to me
Better search function	Better search function Important to me	Better search function No opinion	Better search function Not important to me
More visually appealing	More visually appealing Important to me	More visually appealing No opinion	More visually appealing Not important to me
More interactive features (podcasts, instant communication with librarians, blogging, etc.)	More interactive features (podcasts, instant communication with librarians, blogging, etc.) Important to me	More interactive features (podcasts, instant communication with librarians, blogging, etc.) No opinion	More interactive features (podcasts, instant communication with librarians, blogging, etc.) Not important to me
More community resources/links	More community resources/links Important to me	More community resources/links No opinion	More community resources/links Not important to me
More downloadable content (eBooks, magazines, audiobooks, etc.)	More downloadable content (eBooks, magazines, audiobooks, etc.) Important to me	More downloadable content (eBooks, magazines, audiobooks, etc.) No opinion	More downloadable content (eBooks, magazines, audiobooks, etc.) Not important to me

Other (please specify)

Question Title

* 11. Do you have any other thoughts or suggestions for our new website?

Thank you very much for taking the time to fill out this survey.