What is your First & Last name?

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* 1. What is your First & Last name?

What is your Customer ID ?

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* 2. What is your Customer ID ?

At what email address would you like to be contacted?

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* 3. At what email address would you like to be contacted?

How did you initiate this Technical Support Transaction?

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* 4. How did you initiate this Technical Support Transaction?

Do you consider this Issue to be Resolved?

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* 5. Do you consider this Issue to be Resolved?

Based on your experience with our Technical Support, how likely would you be to recommend us to a colleague or to another organization?

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* 6. Based on your experience with our Technical Support, how likely would you be to recommend us to a colleague or to another organization?

How satisfied are you:

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* 7. How satisfied are you:

  Very Satisfied, Satisfied Neutral, Dissatisfied, Very Dissatisfied
With the Tech Support Technician's ability to understand the unique nature of your problem?
With the Tech Support Technician's ability to provide clear answers to your questions?
With the Tech Support Technician's product knowledge?
With the Tech Support Technician's level of expertise and experience?
With the Tech Support Technician's overall handling of your issue?
With the time it took to resolve your issue?.
What do you feel about the services (Feedback)?

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* 8. What do you feel about the services (Feedback)?

Technician Name ?

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* 9. Technician Name ?

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