Help us improve Ride Norfolk with this survey. You could WIN a $50 Norfolk County gift card*!

Ride Norfolk has been Norfolk County’s Public Transit system since October 2011.  Regular service is offered Monday-Friday year round from 7:45am – 6:30pm.  

On May 6, 2019 Ride Norfolk launched a new local schedule and weekday service to Brantford with funding through the Ontario Community Transportation Grant from the Government of Ontario. In order to ensure these service changes are meeting the needs of our community, we need to hear from you!  

We appreciate your feedback and input whether or not you have used the Ride Norfolk Transit Service. 

More information about our service can be found online at www.norfolkcounty.ca/transit or call the office at 519-428-3178.

*One entry per person. Gift card can be used towards the purchase of any Norfolk County facilitated program or service.  Card can only be redeemed at the Community Services office at 95 Culver street in Simcoe or the Simcoe Recreation Centre.  Contact the Recreation Centre with any questions on gift card use: 519-426-8866 x 2233. 

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* 1. Where do you live?

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* 2. What is your employment status?  Check all that apply

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* 3. What is your age range?

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* 4. Do you own a cell phone?

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* 5. Have you used Ride Norfolk Transit?

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* 6. What are the main reasons for your trips? Check all that apply.

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* 7. What are your primary destinations? Check all that apply.

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* 8. How often do you use Ride Norfolk to travel within Norfolk County?

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* 9. Which of the following improvements would increase your use of Ride Norfolk? 

  Extremely Important to me Very Important to me Moderately important to me No change needed - fine as it is Will not impact my use
Decreased fares
Increased service within Simcoe
Increased service to areas outside of Simcoe
Reduced wait times
Earlier morning service
Later evening service
Regular weekend service
Improved stop accessibility
Real time information showing where the bus is
Improved customer service

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* 10. If regular service was provided one weekend day, which would you prefer?

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* 11. How often do you travel to or from Brantford with Ride Norfolk?

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* 12. When travelling to or from Brantford with Ride Norfolk, do you use other methods of transit to continue your trip? Please check all that apply.

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* 13. Which of the following improvements would increase your use of the Ride Norfolk service to and from Brantford?

  Extremely important to me Very important to me Moderately important to me No change needed - fine as it is Wouldn't affect my use
Decreased fares
Increased morning service to or from Brantford
Increased afternoon service to or from Brantford
Increased evening service to or from Brantford
Weekend service to or from Brantford
Easier connection/transfers with other systems
Improved stop accessibility
Improved customer service

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* 14. Have you heard of the Ride Norfolk summer weekend service called the South Coast Shuttle? The shuttle travels to many wineries, breweries, beaches, downtowns and shopping areas.

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* 15. Which of the following changes/improvements would increase your use of the weekend South Coast Shuttle service?

  Extremely Important to me Very Important to me Moderately Important to me No change needed - fine as it is Would not affect my use
Reduced wait times
More frequent stops
Prebooked pick up and drop off 
Different destinations in Norfolk County
Travel to festivals and events
Earlier morning service
Later evening service
Transportation to and from Brantford
Transportation to other areas outside of Norfolk County

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* 16. Norfolk County is currently investigating ways to improve and increase service to all residents. An On Demand service would provide more opportunities for transportation to and from all areas of the County. Rides would be available from existing bus stops with the possibility of door-to-door service for those with limited mobility. Rides would need to be pre-booked either online, with an app, or by calling Norfolk County. Would you use this type of On Demand service?

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* 17. With an On Demand service, new bus stops may be added. For example, new stops could be added in areas like Hillcrest, Renton, Teeterville. Are there any specific areas that you feel are not currently serviced and would benefit from a bus stop?

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* 18. How much more would you be willing to pay for a door-to-door service?

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* 19. Norfolk County is investigating the implementation of an electronic fare system. Pass cards would replace paper tickets and would require a smartphone or a re-loadable card to utilize. Would you prefer electronic pass cards to paper tickets?

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* 20. Do you have any additional comments on the Ride Norfolk service?

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* 21. If you wish to be included in a prize draw for participating in this survey:

ONLINE SURVEY: Please e-mail transit@norfolkcounty.ca and include your phone number and/or email. Only one entry per person.

HARD COPY SURVEY: Please complete and submit the nearby ballot. Only one entry per person.

By submitting your e-mail, phone number and/or e-mail to us you consent to your personal information being used to be entered into a draw for prizes as an award for participating in this survey. Participants may choose to withdraw or limit the personal information they provide in entering the draw. Consent expires once the draw is complete or withdrawn by participant.

If you have any questions regarding the collection of personal information in regards to entering into this prize draw, please contact the Norfolk County Information and Privacy Coordinator at 519-426-5870 ext 1261.

Winner will be notified by April 9, 2020.

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