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Customer Satisfaction Survey


Your feedback is important to us. Please take a few minutes to complete our short survey. Thank you!
1.To what extent do you agree or disagree with the following statements:(Required.)
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
a) I am satisfied with that my complaint was handled in a timely manner.
b) I am satisfied that the information provided to me was accurate.
c) Staff was courteous, helpful, and respectful in all communications.
d) The customer service I received met my expectations.
e) Overall, I was satisfied with the service I recently received.
f) I was made aware of RFA Bank of Canada’s complaint-handling guideline.
g) I received assistance in an accessible manner.
2.Additional comments and suggestions:
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