3. Vulnerable clients & Information security Test

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* 3. ATTESTATION. Before completing this test, please confirm that you have watched the learning material for the following subjects:

Vulnerable Clients

Information Security

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* 4. VULNERABILITY. There are four key categories of vulnerability as defined by the FCA. Which of the following is NOT one of those four categories?

Resilience

Health

Occupation

Life Events

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* 5. VULNERABILITY. In the TEXAS model for handling vulnerability disclosures, what is the purpose of the 'X' step?

To explain the next steps in the sales process to the client

The examine the clients circumstances in more detail

To exclude any information that is not relevant to the application

To gain the clients explicit consent to share sensitive information

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* 6. VULNERABILITY. According to the FCA's Financial Lives survey data published in May 2025, what proportion of the UK adult population demonstrates characteristics of vulnerability?

Approximately a third (31%)

Approximately a quarter (25%)

Approximately half (49%)

Approximately two thirds (65%)

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* 7. VULNERABILITY. What do we advise AGAINST doing when you suspect a client might be vulnerable?

Noting your suspicions in the fact find

Picking up the phone and speaking to the client, if your communications have been only on email

Offering additional support, like more time to make a decision

Directly asking the client, "are you a vulnerable person"?

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* 8. VULNERABILITY. For a client with a significant and unexplained build-up of debt, what is the recommended first step for an adviser to take?

Sign-post the client to a specialist debt advice charity like Step Change

Offer to arrange a debt consolidation mortgage immediately

Advise the client to increase their personal protection coverage

Document the debt and proceed with the mortgage as planned

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* 9. INFORMATION SECURITY. What are the primary causes of most cyber breaches, including those at both M&S and Jaguar Land Rover?

Failure of hardware firewalls

Unpatched software vulnerabilities

Sophisticated state-sponsored hacking tools

Human error

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* 10. INFORMATION SECURITY. Why is an authenticator app with face/finger ID considered more secure for Multi-Factor Authentication (MFA) than receiving a code via a text or email?

Email messages can be delayed, causing the code to expire

A hacker who has already compromised a device can access incoming emails

Authenticator apps are encrypted, whereas email messages are not

Mobile phone carriers have weaker security protocols than app developers

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* 11. INFORMATION SECURITY. To protect data on a portable device if it is lost or stolen, we recommend the use of a specific security feature. What is it?

Encryption (e.g. Bitlocker)

A physical security cable lock

Remote wipe capability

A complex login password

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* 12. INFORMATION SECURITY. What did we say is the primary risk associated with inputting client information into a public AI system like ChatGPT?

Using AI for work could violate our software licensing agreements

The AI may provide a factually incorrect response about the client

The client information becomes part of the AI's public data and can be used indefinitely

The AI system could be hacked, exposing the client's information

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* 13. INFORMATION SECURITY. What is the primary reason for keeping all of your software and computer systems up-to-date?

To reduce the amount of storage space the software uses on the hard drive

To receive fixes from providers that protect against newly discovered malware

To ensure capability with the firm's central client management system

To gain access to new features and improve the software's performance

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* 14. INFORMATION SECURITY. Who do Finance Planning need to report data breaches to, where a client's personal and sensitive information has been compromised?

Financial Conduct Authority

The DPA's Information Commissioners Office

Financial Ombudsman Service

PI Insurers

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* 15. INFORMATION SECURITY. If you click on a suspicious link by mistake, what is the correct procedure according to the advice given in the webinar?

Inform your manager and the IT Support Team (Weald) immediately

Delete the email and clear your browser history to remove any traces

Disconnect your device from the internet and wait for instructions

Immediately run a full antivirus scan on your device

3. Vulnerable clients & Information security Test - 2026

Risk and Compliance Re-validation test for all Advisers.

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* 1. Your name

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* 2. Your email address

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* 3. ATTESTATION. Before completing this test, please confirm that you have watched the learning material for the following subjects:

Question Title

* 4. VULNERABILITY. There are four key categories of vulnerability as defined by the FCA. Which of the following is NOT one of those four categories?

Question Title

* 5. VULNERABILITY. In the TEXAS model for handling vulnerability disclosures, what is the purpose of the 'X' step?

Question Title

* 6. VULNERABILITY. According to the FCA's Financial Lives survey data published in May 2025, what proportion of the UK adult population demonstrates characteristics of vulnerability?

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* 7. VULNERABILITY. What do we advise AGAINST doing when you suspect a client might be vulnerable?

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* 8. VULNERABILITY. For a client with a significant and unexplained build-up of debt, what is the recommended first step for an adviser to take?

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* 9. INFORMATION SECURITY. What are the primary causes of most cyber breaches, including those at both M&S and Jaguar Land Rover?

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* 10. INFORMATION SECURITY. Why is an authenticator app with face/finger ID considered more secure for Multi-Factor Authentication (MFA) than receiving a code via a text or email?

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* 11. INFORMATION SECURITY. To protect data on a portable device if it is lost or stolen, we recommend the use of a specific security feature. What is it?

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* 12. INFORMATION SECURITY. What did we say is the primary risk associated with inputting client information into a public AI system like ChatGPT?

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* 13. INFORMATION SECURITY. What is the primary reason for keeping all of your software and computer systems up-to-date?

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* 14. INFORMATION SECURITY. Who do Finance Planning need to report data breaches to, where a client's personal and sensitive information has been compromised?

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* 15. INFORMATION SECURITY. If you click on a suspicious link by mistake, what is the correct procedure according to the advice given in the webinar?