ReStore Shopper Survey

Thank you for taking the time to complete our survey!

Thank you for shopping at the Habitat for Humanity ReStore! All profits from sales stay local and are used to further Habitat’s mission of providing decent, safe, and affordable housing.

The survey should take no more than 5 minutes to complete.

If you have any questions regarding this survey, please contact Kahya Fox at exdirector@habitatlacrosse.org or 608-785-2373 (extension 7005).

Survey participants will be entered in a monthly drawing to win a $15 ReStore gift certificate! To be entered into our drawing, please provide your contact information at the end of the survey. Your contact information will only be used to contact you if you are a winner of a drawing unless you have indicated otherwise in the survey.

Question Title

* 1. How did you hear about the La Crosse Habitat for Humanity ReStore? (check all that apply)

Radio Ad

Magazine Ad

Newspaper Ad

Friend, Family or Neighbor

On the ReStore Pick-Up Truck

Social Media

On our website

Referred by the La Crosse County Landfill

Other (please specify)

Question Title

* 2. How often do you shop at the La Crosse Habitat ReStore?

This is my first time

Weekly

Monthly

Quarterly

Twice a year

Once a year

Question Title

* 3. How would you classify yourself?

Do-It-Yourselfer

Deal Finder

Casual Shopper

Contractor

Investor

Rental Property Manager

Other (please specify)

Question Title

* 4. What is your age range?

Under 20 years

21 to 30 years

31 to 40 years

41 to 50 years

51 to 60 years

60+ years

Question Title

* 5. Why do you shop at the ReStore in particular (as opposed to another place that sells donated items)? (check all that apply)

Price

Range and/or type of products

Quality of products

Diverting materials from the landfill

Convenient location

Customer service/friendly staff

I want to support Habitat for Humanity

Someone recommended I shop here

Other (please specify)

Question Title

* 6. Did you know the ReStore is a non-profit organization and that all profits from the ReStore fund Habitat for Humanity La Crosse Area's home builds?

Yes

Question Title

* 7. How important are the following when you shop at the La Crosse Habitat ReStore?

	Very Important	Important	Somewhat Important	Not Important
Price	Price Very Important	Price Important	Price Somewhat Important	Price Not Important
Product Availability	Product Availability Very Important	Product Availability Important	Product Availability Somewhat Important	Product Availability Not Important
Good Bargains	Good Bargains Very Important	Good Bargains Important	Good Bargains Somewhat Important	Good Bargains Not Important
Money goes to a good cause	Money goes to a good cause Very Important	Money goes to a good cause Important	Money goes to a good cause Somewhat Important	Money goes to a good cause Not Important
Location	Location Very Important	Location Important	Location Somewhat Important	Location Not Important
Hours	Hours Very Important	Hours Important	Hours Somewhat Important	Hours Not Important

Question Title

* 8. Please answer yes or no to the following questions:

	Yes	No
Were you greeted upon entering the ReStore?	Were you greeted upon entering the ReStore? Yes	Were you greeted upon entering the ReStore? No
Were you offered assistance?	Were you offered assistance? Yes	Were you offered assistance? No
Were you notified of sales?	Were you notified of sales? Yes	Were you notified of sales? No
Was the store signage helpful?	Was the store signage helpful? Yes	Was the store signage helpful? No
Were you consistently greeted and acknowledged in a genuine and friendly manner by associates throughout the store?	Were you consistently greeted and acknowledged in a genuine and friendly manner by associates throughout the store? Yes	Were you consistently greeted and acknowledged in a genuine and friendly manner by associates throughout the store? No
Were associates able to direct you to the products or departments of interest to you?	Were associates able to direct you to the products or departments of interest to you? Yes	Were associates able to direct you to the products or departments of interest to you? No
Were the departments organized?	Were the departments organized? Yes	Were the departments organized? No
Were the prices easy to find?	Were the prices easy to find? Yes	Were the prices easy to find? No
Was the store clean?	Was the store clean? Yes	Was the store clean? No
Did the cashier greet and acknowledge you?	Did the cashier greet and acknowledge you? Yes	Did the cashier greet and acknowledge you? No
Did the cashier end the transaction with a positive comment such as "thank you" or "have a nice day"?	Did the cashier end the transaction with a positive comment such as "thank you" or "have a nice day"? Yes	Did the cashier end the transaction with a positive comment such as "thank you" or "have a nice day"? No
Was help readily available for loading larger or multiple pieces of merchandise?	Was help readily available for loading larger or multiple pieces of merchandise? Yes	Was help readily available for loading larger or multiple pieces of merchandise? No

Comments