Resident Satisfaction and Information Survey 2019-2020 Question Title * 1. Your Community: Draffin Dunbar 130 Centrepointe Plunkett Madden Hammill 2 Hammill Farnworth I Farnworth II OK Question Title * 2. Have you contacted Nepean Housing Corporation (NHC) in the last 12 months? Yes No OK Question Title * 3. What was it for? Maintenance Rent Calculation Rent Collection Community Programming Other (please specify) OK Question Title * 4. Did you get a prompt response? Yes No OK Question Title * 5. Was your issue resolved with one contact? Yes No If no, how many times? OK Question Title * 6. How satisfied were you with your interaction (s) Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Comment: OK Question Title * 7. What do you feel we do best? OK Question Title * 8. Would you recommend us to friends or family? Yes No OK Question Title * 9. What do you feel needs improvement? OK Question Title * 10. How long do you plan to remain a resident with NHC, either in your current or another resdience? If you are planning to leave, what is the reason? 1-2 years 3-5 years More than 5 years No plan to leave Comments: OK Question Title * 11. How does NHC compare to other rental companies you have used in the past? Very Good Average Poor OK Question Title * 12. Are you interested in community programs offered by NHC? Yes No OK Question Title * 13. Please tell us the top 3 priority programs for you and your family. Some examples may include but are not limited to: (e.g. Homework Club, Seniors Social Recreation, Computer Skills, Youth/Child Social Groups, First Aid/CPR Training, Employment Skills Training, Adult social groups, Summer Camp, March Break Camp, 0-5-year-old playgroups, parenting groups, learning about landlord-tenant law, eviction prevention tips and tricks, preventative maintenance or other program suggestions). A) B) C) OK Question Title * 14. Would you be willing to participate in a community focus group/meeting with NHC staff? Yes No Comments: OK Question Title * 15. Do you have any general comments to share? OK Question Title * 16. If you would like us to contact you directly, or to be entered in the draw for completing this survey please provide your contact information. Name Address City/Town State/Province ZIP/Postal Code Email Address Phone Number OK Question Title * 17. What other methods of communication do you use most frequently (Check all that apply.) Text Call E-mail Twitter Facebook Other: OK Thank you! Your input is important to us! OK DONE