Welcome to the 2020/21 Residential Consumer Quick Survey

As a valued consumer (or family member/representative of a consumer) of Rembrandt Livings' residential services we want to ensure we understand what you feel we do well and what we could do better. We invite you to participate in this survey to assist us in recognising opportunies for us to improve our care and services for you and other consumers. Please note all questions are written from the consumers perspective - if you are answering on behalf of a consumer, please answer from their perspective. 

To answer the questions please move the round indicator along the line to your answer (if doing on a computer) or tick on the line where your answer sits (if doing it on paper). Thank you for your time.

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* 1. Your name (optional)

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* 2. Date

Date

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* 3. I am treated with dignity and respect at all times.

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 4. I can make choices about my care.

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 5. I get care that is safe and right for me.

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 6. I get the services and supports for daily living that are important for my health and well-being.

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 7. I feel I belong and I am safe and comfortable in my home (Rembrandt Court).

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 8. I feel safe and am supported to give feedback and make complaints. 

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 9. When I do complain appropriate action is taken (wherever possible).

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 10. I get quality care from people who are knowledgeable, capable and well trained.

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 11. I am confident the organisation is well run.

Strongly Agree Neutral Strongly Disagree
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 12. What do we do particularly well?

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* 13. What can we improve?

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* 14. How likely is it that you would recommend Rembrandt Living to a friend or colleague?

Not at all likely
Extremely likely

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* 15. Would you like to add any further comments?

T