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The Fertility Specialists - Repromed NZ Aotearoa

3.Client Survey

At Repromed NZ, we are committed to providing quality care as well as the best possible treatment outcomes.
Your feedback on our services is extremely important to us. We would appreciate you taking a few minutes to complete this online form. All comments are valued and taken seriously.
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1.My clinic visit/treatment was:
2.What was the purpose of your visit? (You may select multiple responses)
3.How satisfied have you been with the services you have received at Repromed?
Very poor
Poor
Average
Good
Excellent
4.How physically accessible was the facility for you? (Parking, entrances, elevators, restrooms, wheelchair access)
Very Poor
Poor
Average
Good
Excellent
5.Do we live up to our motto "Fertility Excellence with Heart"? Please tick and comment if necessary.
Very Poor
Poor
Average
Good
Excellent
6.Were your personal/ cultural needs met?
Very Poor
Poor
Average
Good
Excellent
7.Do you feel like we protected your privacy? 
Very Poor
Poor
Average
Good
Excellent
8.Were you comfortable during all appointments/procedures?
Very Poor
Poor
Average
Good
Excellent
9.
On a scale of 0 to 10,
How likely is it that you would recommend Repromed to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
10.What does each area do well?
11.What could we do to improve our services?
12.Please provide any additional comments below
13.We want to make sure that all our clients get the best care possible. By providing your ethnic background, we can review the services and experiences our clients have and make sure that everyone gets the highest quality of care. Please select your ethnicity or skip this question.
14.Your feedback is completely OPTIONAL. All information will be kept confidential.
You may leave this space blank if you wish.
15.As part of our vision to provide clear and realistic fertility information, we occasionally share our clients' journeys (with their consent) to support others who may be facing similar challenges.

Would you be interested in sharing your story, and are you comfortable with us getting in touch in the future via email to discuss?
Thank you for completing this survey.

If you would like to follow up on any concerns you have or place a complaint please email, the Quality Team, Quality@repromed.co.nz If you wish to discuss these with us please get in touch to arrange a suitable time.

All clients are informed of the Code of Consumer Rights and the Health and Disability Commissioner (HDC). If you aren’t satisfied with the Repromed feedback system and have further concerns, you may wish to follow the Health and Disability Commissioner complaint process found on the HDC website at https://www.hdc.org.nz/making-a-complaint/complaint-process/

You can also contact the HDC’s Advocacy Service for advice and assistance on 0800 555 050 or email advocacy@hdc.org.nz