St Patrick’s Mental Health Services aims to provide the highest quality of mental health care, to promote mental health and to advocate for the rights of those who experience mental health difficulties.

Making sure people receive the mental health support they require is essential, even when visiting our campuses is not possible. It is, for this reason, we introduced new measures to protect against the spread of COVID-19, while, at the same time, making sure all our service users have access to the highest quality care.

These new measures include a new homecare service for inpatient referrals and the delivery of our community Dean Clinic appointments and day programmes by remote access through telephone and video.

This survey will help us to understand your experience of attending our day programmes by remote access.

It is fully confidential and does not identify you. The information in this survey will be reviewed by our senior management and it will help us to improve and develop the service we offer.

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* 1. Do you identify as:

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* 2. Your age range (years):

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* 3. What province do you live in?

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* 4. Please tell us the name of the Wellness and Recovery programme you have just completed:

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* 5. How did you remotely access your Wellness and Recovery programme?

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* 6. Tell us about your experience of using technology to access your Wellness and Recovery programme

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a) It was clearly explained to me how to access my programme using either video or telephone calls
b) I found it was easy to access my programme using video and/or telephone calls
c) I found the quality of sound on video and/or phone calls was generally good
d) I found the quality of video was generally good when using video calls
e) The internet connection on video calls was generally good
f) I found using technology to access my programme to be convenient
g) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to programme staff
h) I felt using video and/or telephone calls did not stop me from feeling understood by programme staff
i) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by programme staff
j) I felt using technology did not negatively impact on my experience of attending my programme
k) I would consider the option of attending programmes by video or phone when visitor restrictions have been lifted and on-site services have fully resumed
l) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family

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* 7. In your opinion what aspects of accessing your Wellness and Recovery programme remotely worked well?

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* 8. In your opinion what aspects of accessing your Wellness and Recovery programme remotely did not work well?

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* 9. Tell us about your experience of your Wellness and Recovery programme 

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a) A member of the Wellness and Recovery Centre or the programme explained clearly what would be happening in the programme (e.g. administrator or programme staff)
b) A member of staff explained the timetable to me when I started the programme
c) I trusted the members of my programme team
b) I was always treated with dignity and respect
e) Members of my programme team were courteous and respected me as an individual
f) Members of my programme team were knowledgeable and easy to understand
g) I knew in advance when the progamme was due to finish
h)  The programme met all of my expectations
i) I have been given details of the St Patrick's Mental Health Services Support and Information Service
j)  I know how to get help in the event of a further mental health crisis

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* 10. In your opinion what aspects of completing your Wellness and Recovery programme remotely worked well?

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* 11. In your opinion what aspects of completing your Wellness and Recovery programme remotely did not work well?

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* 12. Tell us about your experience of stigma following your completion of your programme at St Patrick's Wellness and Recovery Centre

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were
b) I will tell people that I have attended a St Patrick's Wellness and Recovery day programme
c) I would recommend St Patrick's Wellness and Recovery day programmes to others

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* 13. Overall, on a scale of 1-10, how would you rate your care and treatment while attending St Patrick's remote Wellness and Recovery programme remotely where 1 star = poor and 10 stars = excellent.

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* 14. Overall, on a scale of 1-10, how would you rate St Patrick's remote Wellness and Recovery programme remotely where 1 star = poor and 10 stars = excellent.

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* 15. Is there any additional feedback you would like to share with us about your most recent experience of attending St Patrick's Wellness and Recovery programme remotely?

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