Being able to efficiently provide our regulated diversions customers access to water is a priority for us. We are the delegated authority responsible for managing the delivery of the finite water resources in our regulated systems.
The aim of the service standard ‘95% of orders are able to be accessed on the same day requested’ is to ensure customers get water when and where it’s needed.
We’re currently achieving this target. But our success is reliant on our customers ordering their water correctly and notifying us of any changes which effect these requirements.