Exit Reg E Claims Quiz Question Title * 1. When is provisional credit required to be paid? a. Within 10 business days under Reg E. b. Within 5 business days under Visa. c. As soon as we know it will take more than 10 days to resolve the claim. d. A and B. e. B and C. Question Title * 2. We can refuse a claim until the customer has tried to get a merchant to refund the money? a. Yes, under Visa and MasterCard rules the customer must make this effort. b. Yes, because that is the quickest way to recover the money. c. No, Reg E doesn’t allow for this. d. No, because we have to pay provisional credit immediately anyway. Question Title * 3. A serious customer will want to file a police report if their card has unauthorized use, so we require it now to validate the claim. a. This is prohibited and the bank may not create criteria to file a claim. Reg E specifies all that is required. b. It is reasonable to require this so the bank can prosecute the thief when the person is known. c. It may be required if the suspect is known at the time. d. It may only be required if the suspect is unknown at the time. Question Title * 4. 60 days after we send a statement showing unauthorized use, the customer has all the liability for unauthorized use of a debit card. a. Correct, because the date of notification is beyond 60 days b. It depends on when the transactions happened. c. Yes, and there is no need to investigate the claim. d. The customer is responsible for the first $100 only. Question Title * 5. Minimum requirements to file a Reg E claim include: a. The customer’s name b. Why they believe an error occurred c. The account or number involved d. A written claim including A, B and C e. A, B and C Done
