Drop Survey

Thank you for being a valued member of the Reflex family.

By completing this survey, you are providing us with valuable feedback so we can improve the experience for all of our athletes and their families. This survey will serve as your required written drop notice. Please print a copy of the "Thank you" page for your records.

Question Title

* 1. Contact Information

Parent / Guardian Name

Name of child(ren) who are discontinuing classes

Email Address

Phone Number

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* 2. Which month is your last month at Reflex? (Please note that your drop will go into effect the last day of your last month. You are welcome to attend classes through the end of the month. A drop is required by the 15th of your last month.)

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* 3. Please select your reason(s) for dropping.

Scheduling Conflict

Moving

Instructor Issues

Other Sports / Programs

Financial

Injury

Lost Interest

School/ Grades

Other Gym

Summer Break

COVID-19 Virus

Other (please specify)

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* 4. How likely are you to recommend Reflex Gymnastics to a friend?

Not Likely

Very Likely

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 5. What programs did your child participate in during their time at Reflex?

After School Pickup

Birthday Parties

Cheer Tumble

Gymnastics ages 5+ (non-competitive)

Gymnastics Team or Pre-team

Ninja Zone

Open Gym

Preschool Gymnastics

Summer Camp

Trampoline and Tumbling (competitive)

Trampoline and Tumbling (non-competitive)

Other (please specify)

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* 6. Please rate our coach's.....

	Poor	Fair	Average	Above Average	Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Average	Professionalism Above Average	Professionalism Excellent
Frequency of Communication	Frequency of Communication Poor	Frequency of Communication Fair	Frequency of Communication Average	Frequency of Communication Above Average	Frequency of Communication Excellent
Friendliness	Friendliness Poor	Friendliness Fair	Friendliness Average	Friendliness Above Average	Friendliness Excellent
Attendance	Attendance Poor	Attendance Fair	Attendance Average	Attendance Above Average	Attendance Excellent

Additional Comments on staff performance

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* 7. Please rate our Front Desk Staff's...

	Poor	Fair	Average	Above Average	Excellent
Professionalism	Professionalism Poor	Professionalism Fair	Professionalism Average	Professionalism Above Average	Professionalism Excellent
Friendliness	Friendliness Poor	Friendliness Fair	Friendliness Average	Friendliness Above Average	Friendliness Excellent
Helpfulness	Helpfulness Poor	Helpfulness Fair	Helpfulness Average	Helpfulness Above Average	Helpfulness Excellent
Speed of service	Speed of service Poor	Speed of service Fair	Speed of service Average	Speed of service Above Average	Speed of service Excellent

Additional Comments on Front Desk Staff Performance

Question Title

* 8. Please rate our facility's...

	Poor	Fair	Average	Above Average	Excellent
Sports Equipment	Sports Equipment Poor	Sports Equipment Fair	Sports Equipment Average	Sports Equipment Above Average	Sports Equipment Excellent
Lobby / Parent Waiting Area	Lobby / Parent Waiting Area Poor	Lobby / Parent Waiting Area Fair	Lobby / Parent Waiting Area Average	Lobby / Parent Waiting Area Above Average	Lobby / Parent Waiting Area Excellent
Cleanliness	Cleanliness Poor	Cleanliness Fair	Cleanliness Average	Cleanliness Above Average	Cleanliness Excellent
Bathrooms	Bathrooms Poor	Bathrooms Fair	Bathrooms Average	Bathrooms Above Average	Bathrooms Excellent

Additional Comments on our Facility

Drop Survey

Thank you for being a valued member of the Reflex family.

Question Title

* 1. Contact Information

Question Title

* 2. Which month is your last month at Reflex? (Please note that your drop will go into effect the last day of your last month. You are welcome to attend classes through the end of the month. A drop is required by the 15th of your last month.)

Question Title

* 3. Please select your reason(s) for dropping.

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* 4. How likely are you to recommend Reflex Gymnastics to a friend?

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* 5. What programs did your child participate in during their time at Reflex?

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* 6. Please rate our coach's.....

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* 7. Please rate our Front Desk Staff's...

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* 8. Please rate our facility's...

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* 9. Please provide us with any additional feedback on our sports instruction.

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* 10. Please provide us with any additional feedback on our facility and equipment.

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* 11. How would you rate your overall experience at Reflex Gymnastics?