Clinical Laboratory Services Satisfaction Clinical Laboratory Services Satisfaction Survey Question Title * 1. Laboratory Information System Laboratory test order system is convenient Laboratory test search system is convenient Reporting system of results is appropriate Question Title * 2. Laboratory Users' Menu of Services Menu of Service is useful Menu of Services provides reference ranges well Menu of Service details proper test preparation guidelines Menu of Service details specimen collection procedures Question Title * 3. Specimen collection and delivery process Specimen collection and delivery Specimen collection for outpatients is convenient Specimen collection of several tests is convenient Specimen delivery process is convenient Question Title * 4. Turnaround time for test results Turnaround times are as expected per website If TAT is > than expected, an explanation is given TAT are easily found for each test Question Title * 5. Quality of test results General test results are reliable Specialty test results are reliable There are no missing client results No incorrect tests results Question Title * 6. Specialty of laboratory personnel Providers/referring doctors are courteous Laboratory technologists are courteous Delivery/couriers are courteous Question Title * 7. Courtesy of laboratory personnel Communication with personnel is appropriate Communication with couriers is appropriate Question Title * 8. Overall satisfaction with laboratory services poor average excellent Question Title * 9. Our laboratory is superior to other laboratories Agree Neither agree nor disagree Disagree Done