2023 Patron Feedback Survey

Roanoke County Public Library wants to hear from you! We are seeking feedback on library services. Questions? Call 540-777-8781 or come and see us at the Library.

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* 1. Do you live in Roanoke County?

Yes

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* 2. Do you have a Library card?

Yes

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* 3. What branch(es) do you use?

Bent Mountain Library

Glenvar Library

Hollins Library

Mt. Pleasant Library

South County Library

Vinton Library

Online User

None of the above

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* 4. When searching the catalog, can you find what you're looking for (rvl.info)?

Yes

If no, please specify:

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* 5. Do you find the catalog (rvl.info) experience to be user friendly?

Yes

If no, please specify:

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* 6. Do you have additional comments about the Library catalog (rvl.info)?

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* 7. Is it easy for you to access your library account (rvl.info)?

Yes

If no, please specify:

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* 8. What type of programs do you typically attend?

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* 9. What type of programs would you like to see in the future?

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* 10. How often do you use the Library website (rocolibrary.org)?

Daily

Weekly

Monthly

Not that Often

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* 11. Do you find the website easy to navigate (rocolibrary.org)?

Yes

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* 12. Does the collection meet your needs? If not, what is missing?

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* 13. Are there any additional types of materials (Large Print, Audio, Digital/Streaming, etc.) that you’d like the Library to make available?

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* 14. At your favorite RCPL location, are the shelves easy to browse? (1 being not easy, 5 being easy)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 15. How often do you visit the library? Or use our eResources (eBooks, Databases, etc.)

Daily

Weekly

Monthly

Not that Often

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* 16. How satisfied are you with the following library services?

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Checkouts/Holds	Checkouts/Holds Very Dissatisfied	Checkouts/Holds Dissatisfied	Checkouts/Holds Neutral	Checkouts/Holds Satisfied	Checkouts/Holds Very Satisfied
Copy/Printing/Fax Services	Copy/Printing/Fax Services Very Dissatisfied	Copy/Printing/Fax Services Dissatisfied	Copy/Printing/Fax Services Neutral	Copy/Printing/Fax Services Satisfied	Copy/Printing/Fax Services Very Satisfied
Internet Access	Internet Access Very Dissatisfied	Internet Access Dissatisfied	Internet Access Neutral	Internet Access Satisfied	Internet Access Very Satisfied
Information and Research Services	Information and Research Services Very Dissatisfied	Information and Research Services Dissatisfied	Information and Research Services Neutral	Information and Research Services Satisfied	Information and Research Services Very Satisfied
Programs and Events	Programs and Events Very Dissatisfied	Programs and Events Dissatisfied	Programs and Events Neutral	Programs and Events Satisfied	Programs and Events Very Satisfied
Online Catalog/Managing Your Account	Online Catalog/Managing Your Account Very Dissatisfied	Online Catalog/Managing Your Account Dissatisfied	Online Catalog/Managing Your Account Neutral	Online Catalog/Managing Your Account Satisfied	Online Catalog/Managing Your Account Very Satisfied

Other (please specify)

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* 17. How satisfied are you with the way the library provides its users with the following materials:

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Fiction	Fiction Very Dissatisfied	Fiction Dissatisfied	Fiction Neutral	Fiction Satisfied	Fiction Very Satisfied
NonFiction	NonFiction Very Dissatisfied	NonFiction Dissatisfied	NonFiction Neutral	NonFiction Satisfied	NonFiction Very Satisfied
Young Adult	Young Adult Very Dissatisfied	Young Adult Dissatisfied	Young Adult Neutral	Young Adult Satisfied	Young Adult Very Satisfied
Children's	Children's Very Dissatisfied	Children's Dissatisfied	Children's Neutral	Children's Satisfied	Children's Very Satisfied
Magazines/Newspapers	Magazines/Newspapers Very Dissatisfied	Magazines/Newspapers Dissatisfied	Magazines/Newspapers Neutral	Magazines/Newspapers Satisfied	Magazines/Newspapers Very Satisfied
eMaterials (eBooks, eAudio, eMagazine)	eMaterials (eBooks, eAudio, eMagazine) Very Dissatisfied	eMaterials (eBooks, eAudio, eMagazine) Dissatisfied	eMaterials (eBooks, eAudio, eMagazine) Neutral	eMaterials (eBooks, eAudio, eMagazine) Satisfied	eMaterials (eBooks, eAudio, eMagazine) Very Satisfied
Online Databases	Online Databases Very Dissatisfied	Online Databases Dissatisfied	Online Databases Neutral	Online Databases Satisfied	Online Databases Very Satisfied
Video Resources	Video Resources Very Dissatisfied	Video Resources Dissatisfied	Video Resources Neutral	Video Resources Satisfied	Video Resources Very Satisfied

Other (please specify)

2023 Patron Feedback Survey

Question Title

* 1. Do you live in Roanoke County?

Question Title

* 2. Do you have a Library card?

Question Title

* 3. What branch(es) do you use?

Question Title

* 4. When searching the catalog, can you find what you're looking for (rvl.info)?

Question Title

* 5. Do you find the catalog (rvl.info) experience to be user friendly?

Question Title

* 6. Do you have additional comments about the Library catalog (rvl.info)?

Question Title

* 7. Is it easy for you to access your library account (rvl.info)?

Question Title

* 8. What type of programs do you typically attend?

Question Title

* 9. What type of programs would you like to see in the future?

Question Title

* 10. How often do you use the Library website (rocolibrary.org)?

Question Title

* 11. Do you find the website easy to navigate (rocolibrary.org)?

Question Title

* 12. Does the collection meet your needs? If not, what is missing?

Question Title

* 13. Are there any additional types of materials (Large Print, Audio, Digital/Streaming, etc.) that you’d like the Library to make available?

Question Title

* 14. At your favorite RCPL location, are the shelves easy to browse? (1 being not easy, 5 being easy)

Question Title

* 15. How often do you visit the library? Or use our eResources (eBooks, Databases, etc.)

Question Title

* 16. How satisfied are you with the following library services?

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* 17. How satisfied are you with the way the library provides its users with the following materials:

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* 18. Do you have any additional comments or suggestions?