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This survey should take no more than 3-5 minutes to complete...

The Broadband Consortium of the Pacific Coast, a collaborative focused on improving broadband throughout San Luis Obispo, Santa Barbara and Ventura counties, requests your assistance to gain a better understanding of broadband (high-speed internet) needs and opportunities for business, education, health and safety and private residential uses.


Your responses will assist in the following ways:

• Establish geographical areas with the greatest potential;
• Assist in identifying and prioritizing investment in infrastructure;
• Support funding requests and grant proposals;
• Inform program development to enhance adoption of broadband.

Your input is appreciated, and will be used solely for the identified purposes.

DEFINITION OF BROADBAND
For the purposes of this survey and the Consortium activities, Broadband is defined as 6 Mbps or greater download speeds and 1.5 Mbps or greater upload speeds, as defined by the California Public Utilities Commission.


A. CPUC BROADBAND AVAILABILITY SURVEY

The California Utilities Commission is conducting outreach to the public throughout the State, related to homes and businesses, to help populate, or correct, the broadband information on the California Interactive Broadband Map. 

California Broadband Map - http://www.broadbandmap.ca.gov/map


This information will also help to inform and complete our own local broadband assessment.
1. Please provide information on the BUSINESS or RESIDENTIAL location you are reporting.  (Physical address and location where the speed test is taken.)

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* 1. Please provide information on the BUSINESS or RESIDENTIAL location you are reporting.  (Physical address and location where the speed test is taken.)

2. Is broadband internet service other than satellite available at this address?

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* 2. Is broadband internet service other than satellite available at this address?

3. Do you subscribe to broadband internet service other than satellite at this address?

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* 3. Do you subscribe to broadband internet service other than satellite at this address?

4. Who is your internet service provider?

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* 4. Who is your internet service provider?

5. Are you satisfied with your current broadband internet service?

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* 5. Are you satisfied with your current broadband internet service?

B. SPEED TEST (Home or Business)

Please visit the "www.speedtest.net" site to measure speeds of your “fixed service” and share the results with us here.

The speed test MUST be taken at actual physical location of your home or business to be valuable.

Example response:

Upload Speed: 1.25 Mbps, Download Speed: 3.42 Mbps
1. Please provide your speed test Upload and Download speeds. (See example above)

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* 1. Please provide your speed test Upload and Download speeds. (See example above)

2. Please share any comments or questions you may have below.

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* 2. Please share any comments or questions you may have below.

C. BUSINESS SURVEY QUESTIONS

These questions will help us to evaluate the economic impact of broadband, as well as establishing areas of need or opportunity, to inform future action plans.
1. Please indicate which national business classification best describes your business:

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* 1. Please indicate which national business classification best describes your business:

2. Please share the number of full time equivalent employees you have locally.

On an annual basis, an FTE is considered to be 2,080 hours, which is calculated as:

8 hours per day x 5 work days per week x 52 weeks per year = 2,080 hours per year. 

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* 2. Please share the number of full time equivalent employees you have locally.

On an annual basis, an FTE is considered to be 2,080 hours, which is calculated as:

8 hours per day x 5 work days per week x 52 weeks per year = 2,080 hours per year. 

3. Which (if any) of the following functions do you conduct on your internal computer system/network, and which do you use external online networks or services to complete?

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* 3. Which (if any) of the following functions do you conduct on your internal computer system/network, and which do you use external online networks or services to complete?

  Computer System/Network (Internal) Internet (External) Don't Know or Not applicable Both Internal and External
Business Administration
Training
Sales / Customer Relations
Marketing
Purchasing / Procurement
Exporting
4. What (if any) do you believe are the benefits of a high-speed Broadband internet connection for your business?

[Check all that apply]

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* 4. What (if any) do you believe are the benefits of a high-speed Broadband internet connection for your business?

[Check all that apply]

5. Over the next five years, do you think your business will be pressured by demand to conduct business that requires a fast connection such as Broadband?

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* 5. Over the next five years, do you think your business will be pressured by demand to conduct business that requires a fast connection such as Broadband?

  Yes No No opinion/not applicable
By Customers
By Suppliers
6. Which (if any) of the following technologies does your company currently use or plan to use in the future?

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* 6. Which (if any) of the following technologies does your company currently use or plan to use in the future?

  Currently Use Plan to Use Don't know/not applicable
Internal E-Mail hosting
External E-Mail hosting
Internet
Company Website
Intranet (Internal private website)
Extranet (provides external web access to part of your businesses network for a restricted group of users)
Wide Area Network or WAN (network connecting computers at different external sites)
Local Area Network or LAN (network connecting computers to one site)
WiFi or Wireless LAN (allows for wireless access to local area networks or internet)
Electronic Data Interchange or EDI (allows for transmission of orders, invoices and payments electronically from different locations via private network)
Internet Protocol or IP Telephony (allows data, voice and video to be transmitted over a single network infrastructure)
7. How important is high-speed Broadband in your choice of business location?

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* 7. How important is high-speed Broadband in your choice of business location?

8. Do you currently have a high-speed Broadband internet connection?

(For the purposes of this survey, Broadband is defined as 6 Mbps or greater, as defined by the Federal Government and ISDN is not classified as Broadband.)

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* 8. Do you currently have a high-speed Broadband internet connection?

(For the purposes of this survey, Broadband is defined as 6 Mbps or greater, as defined by the Federal Government and ISDN is not classified as Broadband.)

9. If you have high-speed broadband, how satisfied are you with the following aspects of your Broadband internet connection?

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* 9. If you have high-speed broadband, how satisfied are you with the following aspects of your Broadband internet connection?

  Very satisfied Quite satisfied Quite dissatisfied Very dissatisfied Don't know / No opinion
One-time installation
Ease of installation
Monthly cost
Return on investment 
Consistency of speed
Quality of Service
Quality of Technical Support
Choice of Broadband suppliers in your area
12. If you do not have high-speed broadband, what (if any) type of internet connection do you use?

[Check all that apply]

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* 12. If you do not have high-speed broadband, what (if any) type of internet connection do you use?

[Check all that apply]

10. If you do not have high-speed broadband, why do you remain at your current level of service?

[Check all that apply]

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* 10. If you do not have high-speed broadband, why do you remain at your current level of service?

[Check all that apply]

11. Do you plan to acquire a high-speed Broadband internet connection in the future?

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* 11. Do you plan to acquire a high-speed Broadband internet connection in the future?

Thank you for taking the time to provide your input.

The results of this survey will help to clarify the connectivity needs and opportunities of our local business community.

We encourage you to visit the Santa Barbara Regional Chamber of Commerce website to learn more about the initiatives currently being pursued in support of a thriving economy. 

To learn more: http://www.sbchamber.org/
If you would like to be added to the interested parties list for future updates and support opportunities, please provide your contact information below.

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* If you would like to be added to the interested parties list for future updates and support opportunities, please provide your contact information below.

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