Access to Justice in English:
Online Provincial Services and Support

Please note this survey is designed for residents of Quebec who are more comfortable requesting and receiving services in English. This is likely to include residents who mainly speak English and/or a language other than French at home.

The focus of this survey is access to information, services and support provided by the province of Quebec.

Question Title

* 1. How would you rate the Quebec provincial government’s ability to meet your information and support needs in English in the following formats:

	Excellent	Good	Fair	Poor	Very poor	Don't know
In-person communication	In-person communication Excellent	In-person communication Good	In-person communication Fair	In-person communication Poor	In-person communication Very poor	In-person communication Don't know
Written communications and correspondence	Written communications and correspondence Excellent	Written communications and correspondence Good	Written communications and correspondence Fair	Written communications and correspondence Poor	Written communications and correspondence Very poor	Written communications and correspondence Don't know
Over the phone	Over the phone Excellent	Over the phone Good	Over the phone Fair	Over the phone Poor	Over the phone Very poor	Over the phone Don't know
Signage along provincial highways and in and around provincial buildings	Signage along provincial highways and in and around provincial buildings Excellent	Signage along provincial highways and in and around provincial buildings Good	Signage along provincial highways and in and around provincial buildings Fair	Signage along provincial highways and in and around provincial buildings Poor	Signage along provincial highways and in and around provincial buildings Very poor	Signage along provincial highways and in and around provincial buildings Don't know
Websites	Websites Excellent	Websites Good	Websites Fair	Websites Poor	Websites Very poor	Websites Don't know
Televised press conferences	Televised press conferences Excellent	Televised press conferences Good	Televised press conferences Fair	Televised press conferences Poor	Televised press conferences Very poor	Televised press conferences Don't know

Question Title

* 2. Now we would like you to think about provincial services you may have accessed online, through a provincial government website, in English within the past 2 years.

Overall, how difficult or easy has it been for you to access provincial services online, through a provincial government website, in English within the past 2 years? If you did not need to access any provincial services online within the past two years, select the option “Have not used.”

0 - Extremely difficult

5 - Neither easy nor difficult

10 - Extremely easy

Have not used in past 2 years

0 - Extremely difficult

5 - Neither easy nor difficult

10 - Extremely easy

Have not used in past 2 years

Access to Justice in English:Online Provincial Services and Support

Question Title

* 1. How would you rate the Quebec provincial government’s ability to meet your information and support needs in English in the following formats:

Question Title

Access to Justice in English:
Online Provincial Services and Support