Question Title

Image
Pumped Irrigation Service Standards
GMW provides pumped irrigation services and drainage facilities to the Nyah, Tresco and Woorinen districts with similar or the same service standards.

The list below summarises the service standards by which GMW currently measures the performance of our service to pumped district customers.
  • Irrigation water orders delivered on day requested - target 98%
  • Number of unplanned supply interruptions greater than 12 hours - target 5
  • Efficiency achieved as a % of delivered - target 92%
  • Notification provided to affected customers on system restoration within two hours of unplanned outage - target 100%

Question Title

* 1. Are the service standards we currently have relevant?

  Is this service standard meaningful to you? Is the provision of this service standard meeting your needs?
Irrigation water orders delivered on day requested
Number of unplanned supply interruptions greater than 12 hours
Efficiency achieved as a % of delivered
Notification provided to affected customers on system restoration within two hours of unplanned outage

Question Title

* 2. What services standards might we be missing?

Through our engagement with Nyah and Tresco customers we heard there were three important topics for these customers about pressure, water quality and supply interruption notifications. Because we have heard this we would also like to ask our customers:

PRESSURE: The pipelines serving the Tresco, Nyah and Woorinen systems are currently designed to deliver three metres of head pressure.

Question Title

* 3. Do you consider it important for GMW to monitor and report on system pressure at particular locations within the network?

Question Title

* 4. Is the current minimum level of service (three metres of head pressure) sufficient to meet your service needs?

WATER QUALITY: For some customers, brackish water requires frequent on-farm filtering.

Question Title

* 5. Is this an important issue for you?

Question Title

* 6. Is improving water quality something that you would be willing to pay for?

Question Title

* 7. Is improving water quality better managed on an individual basis?

SUPPLY INTERRUPTION NOTIFICATIONS: GMW currently notifies customers of supply Interruptions via a text-message to their mobile phone.

Question Title

* 8. Is our current method of notifying customers sufficient?

Question Title

* 9. Would digital mapping of supply interruptions, similar to that employed by power companies or GMW blue-green algae alerts, be of benefit?

Question Title

* 10. What is the most important information you need to receive? And within what timeframe do you need to receive it?

DRAINAGE: Currently all pumped irrigation districts receive a drainage service.

Question Title

* 11. How important is the current drainage network to your operations?

Question Title

* 12. What do you consider would make effective measures(s) of drainage service?

Question Title

* 13. Postcode

For further information or to submit any further suggestions please email us at YourSay@gmwater.com.au.

Goulburn-Murray Water protects your privacy by collecting and handling your personal information in accordance with the requirements of the Privacy and Data Protection Act 2014 (Vic). We may collect personal information, where you choose to provide it to us, for the purposes of contacting you regarding the Have your say @ GMW survey. If you do not provide us with your personal information, we may not be able to keep you updated. Information collected is usually disclosed to relevant GMW staff. You may gain access to and correct your personal information under the Freedom of Information Act 1982 (Vic). For further information, please refer to our Privacy Policy at www.g-mwater.com.au/privacy

T