Eastern Health Laboratory Medicine Program

Physician Satisfaction Survey: How Are We Doing?

To better understand your experiences with laboratories within the provincial health system, the Laboratory Program at Eastern Health would like you to complete a short survey. Your feedback will help us to build on things that have been helpful and make changes to improve physicians’ experiences in the future.

Your participation in this survey is voluntary. Your responses are anonymous, will be held in strict confidence, and will be combined with other responses in a way that makes it impossible to identify individual people.

If you would like more information, have questions on how to complete the survey, or wish to find out more about how your privacy is protected, please contact Nicole Power at Nicole.Power@easternhealth.ca

Question Title

* 1. In which area do you practice primarily?

St. John’s and Metro Area

Rural Avalon

Clarenville and Surrounding Areas

Burin and Surrounding Areas

Central Health

Western Health

Labrador-Grenfell Health

Question Title

* 2. Please indicate your level of satisfaction or dissatisfaction with the following:

	Very Satisfied	Somewhat Satisfied	Undecided	Somewhat Dissatisfied	Very Dissatisfied	N/A
Routine turn-around times for Laboratory test results	Routine turn-around times for Laboratory test results Very Satisfied	Routine turn-around times for Laboratory test results Somewhat Satisfied	Routine turn-around times for Laboratory test results Undecided	Routine turn-around times for Laboratory test results Somewhat Dissatisfied	Routine turn-around times for Laboratory test results Very Dissatisfied	Routine turn-around times for Laboratory test results N/A
Responses from the Laboratory when you contact them for information or questions	Responses from the Laboratory when you contact them for information or questions Very Satisfied	Responses from the Laboratory when you contact them for information or questions Somewhat Satisfied	Responses from the Laboratory when you contact them for information or questions Undecided	Responses from the Laboratory when you contact them for information or questions Somewhat Dissatisfied	Responses from the Laboratory when you contact them for information or questions Very Dissatisfied	Responses from the Laboratory when you contact them for information or questions N/A
The format of the lab test reports	The format of the lab test reports Very Satisfied	The format of the lab test reports Somewhat Satisfied	The format of the lab test reports Undecided	The format of the lab test reports Somewhat Dissatisfied	The format of the lab test reports Very Dissatisfied	The format of the lab test reports N/A
The overall services you receive from the Laboratory	The overall services you receive from the Laboratory Very Satisfied	The overall services you receive from the Laboratory Somewhat Satisfied	The overall services you receive from the Laboratory Undecided	The overall services you receive from the Laboratory Somewhat Dissatisfied	The overall services you receive from the Laboratory Very Dissatisfied	The overall services you receive from the Laboratory N/A

Question Title

* 3. Does the Outpatient Specimen Collection Requisition meet your needs for routine testing requests?

Yes, very much so

Somewhat

Undecided

No, not at all

Question Title

* 4. Do you have any suggestions regarding how to make the requisition work better for your needs?

Question Title

* 5. Have you used the Provincial Laboratory Formulary website that was created for health care practitioners?

Yes

I was not aware there was a Provincial Laboratory Formulary

Question Title

* 6. Please rate your experiences with the following aspects of the Provincial Laboratory Formulary:

	Very Satisfied	Somewhat Satisfied	Undecided	Somewhat Dissatisfied	Very Dissatisfied	N/A
Ease of finding the website	Ease of finding the website Very Satisfied	Ease of finding the website Somewhat Satisfied	Ease of finding the website Undecided	Ease of finding the website Somewhat Dissatisfied	Ease of finding the website Very Dissatisfied	Ease of finding the website N/A
Ease of finding policies, procedures and guidelines on the website	Ease of finding policies, procedures and guidelines on the website Very Satisfied	Ease of finding policies, procedures and guidelines on the website Somewhat Satisfied	Ease of finding policies, procedures and guidelines on the website Undecided	Ease of finding policies, procedures and guidelines on the website Somewhat Dissatisfied	Ease of finding policies, procedures and guidelines on the website Very Dissatisfied	Ease of finding policies, procedures and guidelines on the website N/A
Ease of use of the lab test search tool	Ease of use of the lab test search tool Very Satisfied	Ease of use of the lab test search tool Somewhat Satisfied	Ease of use of the lab test search tool Undecided	Ease of use of the lab test search tool Somewhat Dissatisfied	Ease of use of the lab test search tool Very Dissatisfied	Ease of use of the lab test search tool N/A
Overall experience on using the website	Overall experience on using the website Very Satisfied	Overall experience on using the website Somewhat Satisfied	Overall experience on using the website Undecided	Overall experience on using the website Somewhat Dissatisfied	Overall experience on using the website Very Dissatisfied	Overall experience on using the website N/A

Question Title

* 7. Is there anything that can be done to improve the Provincial Laboratory Formulary webpage?
For example, is there any information that you think should be added? Please specify:

Question Title

* 8. How effective or ineffective are the following methods for communicating with Health Care Providers about policies, requirements, and other initiatives?

	Not at all effective	Moderately Effective	Very Effective
Email updates	Email updates Not at all effective	Email updates Moderately Effective	Email updates Very Effective
Memo or Newsletter	Memo or Newsletter Not at all effective	Memo or Newsletter Moderately Effective	Memo or Newsletter Very Effective
Health Authority Intranet	Health Authority Intranet Not at all effective	Health Authority Intranet Moderately Effective	Health Authority Intranet Very Effective
Health Authority/Laboratory internet web site	Health Authority/Laboratory internet web site Not at all effective	Health Authority/Laboratory internet web site Moderately Effective	Health Authority/Laboratory internet web site Very Effective

Other(s) (please specify):

Eastern Health Laboratory Medicine Program

Physician Satisfaction Survey: How Are We Doing?

Question Title

* 1. In which area do you practice primarily?

Question Title

* 2. Please indicate your level of satisfaction or dissatisfaction with the following:

Question Title

* 3. Does the Outpatient Specimen Collection Requisition meet your needs for routine testing requests?

Question Title

* 4. Do you have any suggestions regarding how to make the requisition work better for your needs?

Question Title

* 5. Have you used the Provincial Laboratory Formulary website that was created for health care practitioners?

Question Title

* 6. Please rate your experiences with the following aspects of the Provincial Laboratory Formulary:

Question Title

* 7. Is there anything that can be done to improve the Provincial Laboratory Formulary webpage? For example, is there any information that you think should be added? Please specify:

Question Title

* 8. How effective or ineffective are the following methods for communicating with Health Care Providers about policies, requirements, and other initiatives?

* 7. Is there anything that can be done to improve the Provincial Laboratory Formulary webpage?
For example, is there any information that you think should be added? Please specify: