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Independence Provider Survey

Independence Blue Cross is committed to working with our region’s health care providers, like you, to improve our members’ and your patients’ overall health and well-being. We value our relationship with you and want to do even more to support our collaboration. We've launched an effort to continually improve your experience of working with us, and one of our first steps is to better understand your perspective. The 3-minute survey below will help us assess where we are today. We appreciate your honest feedback.
1.What type of provider office do you represent?
2.What is your role?
3.Please rate the following statements on a scale of 1-5, with Strongly Disagree=1 and Strongly Agree=5
1 - Strongly Disagree
2
3
4
5 - Strongly Agree
I have a high level of trust in my relationship with Independence Blue Cross (Independence).
It is easy to do business with Independence.
I consider Independence my partner in providing high-value care.
4.Rank the following touchpoints you have with Independence on a scale of 1-5, with Very Dissatisfied=1 and Very Satisfied=5
1 - Very Dissatisfied
5 - Very Satisfied
Onboarding & Pre-service (including credentialing)
Care Delivery (e.g., information to improve care outcomes)
Care Coordination (e.g., enabling the management or monitoring of care)
Claims & Payments
5.How likely are you to recommend entering into a Value-Based Payment Program with Independence?
0: Definitely Will Not Recommend
10: Definitely Will Recommend
6.Are you currently part of a Value-Based Payment Program with Independence?
7.If you are interested in helping Independence improve the provider experience, please enter your name and email address.