Let's talk water! Survey

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* 1. Your postcode

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* 2. Your age group

Under 18

18 to 24

25 to 34

35 to 49

50 to 59

60 to 69

Above 70

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* 3. Customer Type (tick all that apply)

Owner occupier

Absentee owner

Tenant Business

The person mainly or jointly responsible for paying household bills

Concession card holder

Efficiency and Price Path

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* 4. To maintain service standards as they are, we have continued our price path announced in 2020. This means for owner/occupiers, an increase of about $20 per bill ($64 per year).

On a scale of 1-10, do you think our proposed plan has achieved a balance between price, services and being sustainable into the future?

1 - Not balanced

5 - Neutral

10 - Achieved balance

Clear

i We adjusted the number you entered based on the slider’s scale.

Reliability

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* 5. Our plan is to invest $20.8M over five years to maintain reliability of our services and support regional growth. This includes a program to renew or replace pipes across our network (sewer $4.1 M and water $6.0 M) and the purchase of an additional bulk water entitlement to help secure our Lance Creek water supply ($4.3 M).

On a scale of 1-10, do you support this plan?

1 - Not supportive

10 - Supportive

Clear

i We adjusted the number you entered based on the slider’s scale.

Safe and Clean Water

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* 6. Our plan is to invest $16.8M over five years to continue to provide safe and clean water to our customers. This investment includes replacing pressure filters at our Toora and Foster Water Treatment Plants, significantly upgrading our Lance Creek distribution system (which services over 63% of our customers), Wonthaggi water main expansion, and continuing to identify and analyse options to secure Leongatha’s water supply.

On a scale of 1-10, do you support this plan?

1 - Not Supportive

10 - Supportive

Clear

i We adjusted the number you entered based on the slider’s scale.

Wastewater Services

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* 7. As we’re a growing region, we’re investing in maintaining and replacing pipes and other infrastructure, to ensure there is no impact to the environment in future years as a result of our services. At $39.6 M this wastewater capital investment is a major area of expenditure for the next five years.

On a scale of 1-10, do you support this plan?

1 - Not Supportive

10 - Supportive

Clear

i We adjusted the number you entered based on the slider’s scale.

Customer Support and Integrity

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* 8. To better support our customers, we plan on extending our customer support policy and programs to support vulnerable residential and small business customers. This includes a co-payment program to get customers back on track. We’re introducing a Community Grant in response to any future Boil Water Advisories being enacted.

On a scale of 1-10, do you support this plan?

1 - Not Supportive

10 - Supportive

Clear

i We adjusted the number you entered based on the slider’s scale.

Environmental Sustainability

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* 9. Our plan is to continue to limit our impact on the environment and reduce emissions. We will implement a Carbon neutrality roadmap, promote water efficiency and actively participate in water reuse programs. We’re investing in the Foster Wastewater Treatment Plant to reuse water for recreational purposes. We will commit to 100% reuse of annual biosolids from our wastewater treatment plants

On a scale of 1-10, how supportive are you of this plan?

1 - Not Supportive

10 - Supportive

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. If you have any other feedback on our Price Submission, feel free to do so below.

Thanks for taking part in our survey.