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* 1. Ease of scheduling appointment

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* 2. Courtesy and efficiency of the front desk staff

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* 3. Waiting time in the Clinic

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* 4. Courtesy and efficiency of the clinical staff

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* 5. Courtesy and efficiency of the office scheduler.

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* 6. Courtesy and efficiency of surgery/procedure scheduler.

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* 7. Courtesy and communication of your physician and/or nurse practitioner

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* 8. Understanding explanations regarding your treatment plan.

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* 9. Thoroughness and proficiency of your physician and/or nurse practitioner

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* 10. Adequate amount of medication to control your pain.

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* 11. Your physician’ and/or nurse practitioner’s explanations, instructions and responses to your questions.

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* 12. Physician’s and/or nurse practitioner’s and staff’s sensitivity to you.

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* 13. Your understanding of follow-up care and further testing or procedures.

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* 14. Ability to find the office easily from directions given to you.

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* 15. Overall impression of our clinic. 

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