Pierpont Racquet Club Survey 2019

Thank you for membership here at Pierpont Racquet Club!

We value your opinion. In an effort to constantly improve, we ask for your impression of our facilities and service. Please take a few minutes to tell us how we're doing and how we can improve your member experience! You will have an option to be entered into a drawing to WIN a FREE Month Dues, FREE massage or FREE reusable water bottles upon completing this survey. Please complete survey by October 31st.

Thank you on behalf of the PRC Management, Member Services Team and Staff.

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* 1. How long have you been a member at Pierpont Racquet Club?

Less than 1 year

1-5 years

5-10 years

10-20 years

20+ years

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* 2. How frequently do you use the club?

Every day

A few times a week

Once a week

Less than once a month

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* 3. What areas of the club do you utilize? Check all that apply.

Pools

Tennis

Group Fitness Classes

Cardio, weight and/ or functional training gyms

Cafe

Childcare

Social Events

Jacuzzi

Sauna

Private Instruction

Other (please specify)

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* 4. How many club events/ activities do you attend each year?

None

1-2

3 or more

If "None", why?

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* 5. What type of events/ activities would you like to see offered at the Club?

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* 6. What is the primary reason you are a member at the Club?

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* 7. How would you rate the Club in the following areas?

	Poor	Fair	Average	Good	Excellent
Customer Service	Customer Service Poor	Customer Service Fair	Customer Service Average	Customer Service Good	Customer Service Excellent
Comments:
Friendliness	Friendliness Poor	Friendliness Fair	Friendliness Average	Friendliness Good	Friendliness Excellent
Comments:
Information access	Information access Poor	Information access Fair	Information access Average	Information access Good	Information access Excellent
Comments:
Overall amenities	Overall amenities Poor	Overall amenities Fair	Overall amenities Average	Overall amenities Good	Overall amenities Excellent
Comments:
Cleanliness	Cleanliness Poor	Cleanliness Fair	Cleanliness Average	Cleanliness Good	Cleanliness Excellent
Comments:

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* 8. How likely are you to recommend the Club to a friend?

Highly likely

Somewhat likely

Likely

Somewhat unlikely

Highly unlikely

Why?

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* 9. Indicate which of the following Pierpont Racquet Club web platforms you keep track of online?

Facebook

Instagram

Website

Other (please specify)

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* 10. Are you signed up for Club text alerts?

Yes

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* 11. How would you rate the general cleanliness of our club (tennis courts, pools, fitness areas, locker rooms, etc)?

Excellent

Good

Average

Fair

Poor

Other (please specify)

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* 12. How would you rate the quality of tennis tournaments, and tennis related socials that the club offers?

Excellent

Good

Average

Fair

Poor

Other (please specify)

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* 13. How would you rate the wide variety of tennis instruction offered at the club?

Excellent

Good

Average

Fair

Poor

Other (please specify)

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* 14. Are you interested in playing Pickleball?

Yes

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* 15. Are there any additional tennis programs, events, or services that you would like to see at Pierpont Racquet Club?

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* 16. How would you rate the quality of instruction from your group exercise instructor?

Poor

Fair

Average

Good

Excellent

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* 17. Please indicate which of the following group exercise classes you are interested in:

Circuit

Pilates

Spin

Yoga

Water Classes

Weighted workouts

Stretch

Cardio

Zumba

Pound

Tai Chi

NIA

Foundation

Agility & Balance

Core Classes

HITT

Bootcamp

Other (please specify)

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* 18. How would you rate the wide variety of group exercise classes currently offered?

Excellent

Good

Average

Fair

Poor

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* 19. What are your days and times preferences for group exercise classes? Select all that apply.

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Early morning (6am-9am)	Early morning (6am-9am) Monday	Early morning (6am-9am) Tuesday	Early morning (6am-9am) Wednesday	Early morning (6am-9am) Thursday	Early morning (6am-9am) Friday	Early morning (6am-9am) Saturday	Early morning (6am-9am) Sunday
Morning (9am-noon)	Morning (9am-noon) Monday	Morning (9am-noon) Tuesday	Morning (9am-noon) Wednesday	Morning (9am-noon) Thursday	Morning (9am-noon) Friday	Morning (9am-noon) Saturday	Morning (9am-noon) Sunday
Afternoon (noon-3pm)	Afternoon (noon-3pm) Monday	Afternoon (noon-3pm) Tuesday	Afternoon (noon-3pm) Wednesday	Afternoon (noon-3pm) Thursday	Afternoon (noon-3pm) Friday	Afternoon (noon-3pm) Saturday	Afternoon (noon-3pm) Sunday
Late afternoon (3pm-6pm)	Late afternoon (3pm-6pm) Monday	Late afternoon (3pm-6pm) Tuesday	Late afternoon (3pm-6pm) Wednesday	Late afternoon (3pm-6pm) Thursday	Late afternoon (3pm-6pm) Friday	Late afternoon (3pm-6pm) Saturday	Late afternoon (3pm-6pm) Sunday
Evening (6pm-9pm)	Evening (6pm-9pm) Monday	Evening (6pm-9pm) Tuesday	Evening (6pm-9pm) Wednesday	Evening (6pm-9pm) Thursday	Evening (6pm-9pm) Friday	Evening (6pm-9pm) Saturday	Evening (6pm-9pm) Sunday

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* 20. Are you interested in 30 minute workout sessions?

Stretch

Ab Blast

HITT

Other (please specify)

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* 21. Are you interested in youth fitness classes?

Circuit

Weighted workouts

Yoga

Stretch

Cardio

Zumba

Pound

Sport specific training

Age(s) of your child(ren)?

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* 22. Are you interested in Virtual Group Exercise classes?

Yes

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* 23. How interested are you in fitness/ health/ wellness workshops/ lectures/ services?

	Not Interested	Somewhat Interested	Interested	Very Interested
Nutrition	Nutrition Not Interested	Nutrition Somewhat Interested	Nutrition Interested	Nutrition Very Interested
Physical Therapy	Physical Therapy Not Interested	Physical Therapy Somewhat Interested	Physical Therapy Interested	Physical Therapy Very Interested
Chiropractic	Chiropractic Not Interested	Chiropractic Somewhat Interested	Chiropractic Interested	Chiropractic Very Interested
Acupuncture	Acupuncture Not Interested	Acupuncture Somewhat Interested	Acupuncture Interested	Acupuncture Very Interested
Massage	Massage Not Interested	Massage Somewhat Interested	Massage Interested	Massage Very Interested
Behavior Modification	Behavior Modification Not Interested	Behavior Modification Somewhat Interested	Behavior Modification Interested	Behavior Modification Very Interested
Mindfulness/ Meditation/ Stress Reduction	Mindfulness/ Meditation/ Stress Reduction Not Interested	Mindfulness/ Meditation/ Stress Reduction Somewhat Interested	Mindfulness/ Meditation/ Stress Reduction Interested	Mindfulness/ Meditation/ Stress Reduction Very Interested
Pre/ Postnatal Exercise	Pre/ Postnatal Exercise Not Interested	Pre/ Postnatal Exercise Somewhat Interested	Pre/ Postnatal Exercise Interested	Pre/ Postnatal Exercise Very Interested
Specialty Instruction (ie- Foundation, Melt Method, etc)	Specialty Instruction (ie- Foundation, Melt Method, etc) Not Interested	Specialty Instruction (ie- Foundation, Melt Method, etc) Somewhat Interested	Specialty Instruction (ie- Foundation, Melt Method, etc) Interested	Specialty Instruction (ie- Foundation, Melt Method, etc) Very Interested

Other (please specify)

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* 24. Are you interested in physical fitness and health assessments?

	Not Interested	Somewhat Interested	Interested	Very Interested
Function Movement Screening	Function Movement Screening Not Interested	Function Movement Screening Somewhat Interested	Function Movement Screening Interested	Function Movement Screening Very Interested
Micro Fit Assessment	Micro Fit Assessment Not Interested	Micro Fit Assessment Somewhat Interested	Micro Fit Assessment Interested	Micro Fit Assessment Very Interested
Functional Nutrition Assessment	Functional Nutrition Assessment Not Interested	Functional Nutrition Assessment Somewhat Interested	Functional Nutrition Assessment Interested	Functional Nutrition Assessment Very Interested
Tennis Assessment	Tennis Assessment Not Interested	Tennis Assessment Somewhat Interested	Tennis Assessment Interested	Tennis Assessment Very Interested

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* 25. Are you interested in the following personal training programs:

	Not Interested	Somewhat Interested	Interested	Very Interested
One on One training	One on One training Not Interested	One on One training Somewhat Interested	One on One training Interested	One on One training Very Interested
Small group	Small group Not Interested	Small group Somewhat Interested	Small group Interested	Small group Very Interested
Sports specific training	Sports specific training Not Interested	Sports specific training Somewhat Interested	Sports specific training Interested	Sports specific training Very Interested

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* 26. Are you interested in First Aid/ CPR/ AED training?

Very interested

Interested

Somewhat interested

Not interested

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* 27. Please rate the quality of instruction from your swim instructor.

Excellent

Good

Average

Fair

Poor

Other comments (please specify)

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* 28. How likely are you to recommend the Pierpont Racquet Club swim lessons and aquatics programming to friends and family?

Very likely

Somewhat likely

likely

Somewhat unlikely

Very unlikely

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* 29. How often do you purchase food/drinks from Courtside Cafe?

Daily

2-3 times per week

Weekly

Monthly

Never

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* 30. What types of dietary needs would you like to see included on our menu?

Sugar Free

Gluten Free

Low Fat

Vegan

Heart Healthy

Other (please specify)

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* 31. Please rate the quality of Courtside Cafe in the following categories:

	Poor	Fair	Good	Great	Excellent
Food	Food Poor	Food Fair	Food Good	Food Great	Food Excellent
Selection	Selection Poor	Selection Fair	Selection Good	Selection Great	Selection Excellent
Service	Service Poor	Service Fair	Service Good	Service Great	Service Excellent
Cleanliness	Cleanliness Poor	Cleanliness Fair	Cleanliness Good	Cleanliness Great	Cleanliness Excellent

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* 32. Are you interested in hosting your next event here at Pierpont Racquet Club (birthdays, weddings, business meetings, BBQ, etc)?

Yes

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* 33. We are open to your feedback, comments and suggestions, please use this space to drop us a note here! Let us know if you would like to be contacted regarding this survey.

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* 34. Please leave this section blank if you would like to remain anonymous or enter your full name to be entered for a chance to win a FREE MONTH DUES and other prizes.