Port NOLA Benefits-Feedback Survey
Please take a brief moment to participate in this short survey to provide valuable feedback on your experience!
1.
How would you rate the ease of the transition to the new benefits provider?
Very Easy
Easy
Neutral
Difficult
Very Difficult
2.
How satisfied are you with the customer service provided by the new benefits provider?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
3.
What types of tools and resources would help you better understand your benefits? (Select all that apply)
Online Tutorials
Webinars
Detailed Frequently Asked Questions
Live Chat Support
One-on-One Consultations
Printed Guides
Other (please specify)
4.
How would you rate the accessibility of the tools and resources provided by the new benefits provider?
Very Accessible
Accessible
Neutral
Inaccessible
Very Inaccessible
Very Accessible
Accessible
Neutral
Inaccessible
Very Inaccessible
5.
Do you feel the new enrollment process promotes equity and provides fair access to all employees? Please elaborate on your answer
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other (please specify)
6.
Please share any additional feedback, thoughts, or comments you may have.
