Porterville Transit Survey

Porterville Transit Survey (Page 1 of 2)

The City of Porterville’s transit service provides local and regional public transit service. The City is conducting a Short Range Transit Plan to define the future of transit in our community, and this survey is one way for residents who may or may not use the bus to provide input about the system. We want to know your thoughts on current transit services and areas for improvement that may be important to you and our community.

What you have to say is important in helping to make improvements and plan for the future.

Thank you for your participation.

PLEASE TELL US ABOUT YOUR USE OF TRANSIT AND YOUR TRAVEL PATTERNS

Question Title

* 1. Are you a resident of the City of Porterville?

Yes

Question Title

* 2. If No, do you live in Tulare County?

Yes

Question Title

* 3. What type of transportation do you or other members of your household use in a typical week and for what purpose? Please check all that apply.

	Work	Social / Recreational	Shopping	Doctor / Medical	School / Education	Other
Car (as Driver or Passenger)	Car (as Driver or Passenger) Work	Car (as Driver or Passenger) Social / Recreational	Car (as Driver or Passenger) Shopping	Car (as Driver or Passenger) Doctor / Medical	Car (as Driver or Passenger) School / Education	Car (as Driver or Passenger) Other
Porterville transit bus service	Porterville transit bus service Work	Porterville transit bus service Social / Recreational	Porterville transit bus service Shopping	Porterville transit bus service Doctor / Medical	Porterville transit bus service School / Education	Porterville transit bus service Other
COLT Dial-A-Ride Paratransit	COLT Dial-A-Ride Paratransit Work	COLT Dial-A-Ride Paratransit Social / Recreational	COLT Dial-A-Ride Paratransit Shopping	COLT Dial-A-Ride Paratransit Doctor / Medical	COLT Dial-A-Ride Paratransit School / Education	COLT Dial-A-Ride Paratransit Other
Regular Taxi or Ride Share Service (i.e. Uber, Lyft, etc.)	Regular Taxi or Ride Share Service (i.e. Uber, Lyft, etc.) Work	Regular Taxi or Ride Share Service (i.e. Uber, Lyft, etc.) Social / Recreational	Regular Taxi or Ride Share Service (i.e. Uber, Lyft, etc.) Shopping	Regular Taxi or Ride Share Service (i.e. Uber, Lyft, etc.) Doctor / Medical	Regular Taxi or Ride Share Service (i.e. Uber, Lyft, etc.) School / Education	Regular Taxi or Ride Share Service (i.e. Uber, Lyft, etc.) Other
Bicycle	Bicycle Work	Bicycle Social / Recreational	Bicycle Shopping	Bicycle Doctor / Medical	Bicycle School / Education	Bicycle Other
Walk	Walk Work	Walk Social / Recreational	Walk Shopping	Walk Doctor / Medical	Walk School / Education	Walk Other
Other	Other Work	Other Social / Recreational	Other Shopping	Other Doctor / Medical	Other School / Education	Other Other

Other (please specify)

Question Title

* 4. If you use Porterville Transit bus service, we want to know what you think of the transit service: (If you do not use Porterville Transit bus service, please go to Question 4).

	Almost always	Often	Unsure	Not very often	Almost never
Service is convenient and easy to use	Service is convenient and easy to use Almost always	Service is convenient and easy to use Often	Service is convenient and easy to use Unsure	Service is convenient and easy to use Not very often	Service is convenient and easy to use Almost never
The travel times are reasonable	The travel times are reasonable Almost always	The travel times are reasonable Often	The travel times are reasonable Unsure	The travel times are reasonable Not very often	The travel times are reasonable Almost never
I feel safe on the transit service	I feel safe on the transit service Almost always	I feel safe on the transit service Often	I feel safe on the transit service Unsure	I feel safe on the transit service Not very often	I feel safe on the transit service Almost never
Transit information is readily available	Transit information is readily available Almost always	Transit information is readily available Often	Transit information is readily available Unsure	Transit information is readily available Not very often	Transit information is readily available Almost never
Transit arrives on schedule (is punctual)	Transit arrives on schedule (is punctual) Almost always	Transit arrives on schedule (is punctual) Often	Transit arrives on schedule (is punctual) Unsure	Transit arrives on schedule (is punctual) Not very often	Transit arrives on schedule (is punctual) Almost never
Transit fares are reasonable	Transit fares are reasonable Almost always	Transit fares are reasonable Often	Transit fares are reasonable Unsure	Transit fares are reasonable Not very often	Transit fares are reasonable Almost never
Transfers are convenient	Transfers are convenient Almost always	Transfers are convenient Often	Transfers are convenient Unsure	Transfers are convenient Not very often	Transfers are convenient Almost never
Overall, I am satisfied with the transit service	Overall, I am satisfied with the transit service Almost always	Overall, I am satisfied with the transit service Often	Overall, I am satisfied with the transit service Unsure	Overall, I am satisfied with the transit service Not very often	Overall, I am satisfied with the transit service Almost never

Question Title

* 5. How do you typically locate information about Porterville Transit services?

Greenline Call Center

Website

Mobile app

Facebook

Transit Guide

From the driver

At the bus stop

Other (please specify)

Question Title

* 6. If you do NOT use Porterville Transit service, why not? (Please check all that apply)

Infrequent service

It doesn’t go close enough to where I travel to and from

It is too expensive

It takes too long to travel by bus

Buses are too crowded

I don’t know what bus to take

Bus routes aren’t direct enough

Transit doesn’t operate the hours of the day or the days of week that I would want to travel. (Specify in "Other")

I would not feel safe and secure on public transit or waiting for transit

I would not take transit under any circumstances

Other (please specify)

Question Title

* 7. The types of Porterville Transit service improvements that I would like to see: (Please check all that apply)

Better information on how to use transit

Extended weekend service

Later week night service

Earlier weekday morning service

More bus stops

More frequent bus service

More shelters or benches at bus stops

Fewer transfers required

A mobile phone app for real-time information

Improved bus service to - (specify location(s) in "Other")

Other (please specify)

Question Title

* 8. Please indicate how likely it is that you would use Porterville Transit if the improvements you noted in Question 7 above were available.

Would Certainly Use

Would Likely Use

Might Use

Not Very Likely Use

Would Never Use

Would Not Make a Difference